Customer Service Representative

5 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom Work Lyf Group Limited Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Customer Services Advisor at Work Lyf Group Limited. As a key member of our operations team, you will play a vital role in ensuring exceptional customer service and experience.

Key Responsibilities:
  • Collaborate with production planners to expedite order fulfillment and ensure timely delivery to customers.
  • Adjust delivery dates as necessary, maintaining open communication with customers and production teams.
  • Investigate and resolve customer queries and complaints in a professional and timely manner.
  • Create Returned Material Authorizations (RMAs) for unwanted deliveries.
  • Confirm delivery acceptance with clients on scheduled dates.
  • Provide support to other operational departments, including logistics, transport, and sales.
Requirements:
  • A positive attitude with a strong desire to complete tasks efficiently.
  • Highly organized and passionate about providing excellent service.
  • Flexible and adaptable to changes in a fast-paced environment.
  • Ability to manage multiple tasks simultaneously.
  • Excellent verbal and written communication skills.
  • Strong objection-handling, problem-solving, and investigative skills.
  • Proficient in Microsoft Office, including Word, Outlook, and Excel.
  • Experience with CRM/MRP systems is advantageous.
Working Arrangements:
  • Monday to Friday, 08:30 to 17:00, with a half-hour lunch break.
  • 25 days holiday entitlement, plus 8 bank holidays.
  • Competitive salary and company pension scheme.
  • Discretionary annual profit share scheme.
  • Free on-site car parking with secure access-controlled gate.
  • Complimentary hot and cold beverages, with on-site vending machines for cold drinks and snacks.
  • Opportunities for remote working.


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