HR Operations Manager
2 months ago
We are seeking an experienced HR Operations Manager to join our team at Paramount Global. As a key member of our HR Operations team, you will be responsible for leading the coordination of HR Administration, Master Data Management, and Compliance activities across multiple countries in EMEA.
Key Responsibilities- Lead the delivery of end-to-end HR activities associated with the employee life cycle to optimize efficiency, payroll cut-offs, and service level agreements.
- Anticipate and plan for peaks in workload using partner engagement and proactive monitoring of volume metrics.
- Utilize colleague and partner feedback to identify opportunities to improve our ways of working.
- Continuously strive to minimize key people dependencies through cross-training and robust process definition.
- Ensure weekly, monthly, quarterly, and annual audits, compliance checks, and data quality activities are completed and agreed-upon remediations are carried out against a service management framework.
- Handle operational concerns and service failures by undertaking root cause analysis and remediation as required.
- Day-to-day line management of colleagues, including onboarding, quarterly annual reviews, career conversations, performance conversations, and quality measurement.
- Seek to enhance Tier 0 self-service content to reduce the volumes of colleague queries and questions.
- Promote the correct usage of HR global policies, processes, and technologies.
- Work collaboratively with HR Specialist Manager and team responsible for Service Management, Change Projects, Training and Development, and Subject Matter Expert in Local specialist HR Processes and Technology.
- Deputize for other members of the HR Operations Leadership team as required.
- Experience leading a team within HR Operations/global business services environment underpinned by a tiered service delivery model.
- Ability to cultivate a high-performance culture based on collaboration and employee engagement.
- Knowledge of using data to inform priorities and focus on continuous improvement efforts.
- Proven experience with working with HR Processes, including process mapping, process re-engineering, creation of desk top procedures, application of service level agreements, and definition of appropriate controls.
- Experience in building and maintaining strong working relationships with stakeholders at different levels of the organization.
- Strong verbal and written communication skills, including the ability to use logic and data to influence decision-making.
- Previous experience working with an HRIS SaaS Platform to maximize data quality.
- Experience delivering HR operations across multiple countries is desirable.
Paramount Global is a leading media and entertainment company with a portfolio of iconic brands, including Paramount, MTV, Nickelodeon, Channel 5, Comedy Central, and many more. We reach over 3.8 billion subscribers in 180+ countries and territories, via more than 200 locally programmed and operated TV channels and over 550 digital media and mobile TV properties, in 40 languages.
We offer an inclusive environment where you can be yourself and find your niche. You'll work alongside streaming platforms you can be proud of, with content that touches millions of lives. Plus, you can learn about our efforts to make the industry more sustainable, and enjoy a range of benefits, including:
- A monthly streaming fund
- All the health and financial benefits you'd expect, and some you wouldn't
- Flexibility to own the way you work
- Mental health activities and support
- All manner of BBQs, socials, and events
We value and celebrate difference, and we want to ensure that our workforce fully represents the make-up of UK society. We take responsibility for being a Disability Confident Employer seriously and guarantee to interview all disabled applicants who meet the minimum criteria of the role applied for.
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