Project Manager, Client Success Expert

2 weeks ago

London, Greater London, United Kingdom Guidepoint Full time

About Guidepoint

Guidepoint is a leading research enablement platform that empowers clients to make informed decisions. Our innovative technology and expert network provide on-demand intelligence and research solutions.

Job Summary

We are seeking a skilled Project Manager to join our Client Success team. As a key member of our team, you will be responsible for managing client accounts and overseeing a team of Associates to deliver exceptional research services.

Key Responsibilities

  • Manage client relationships and deliver high-quality research services
  • Coordinate with Associates to execute client requests and projects
  • Provide training and guidance to Associates on best practices and industry trends
  • Collaborate with Business Development teams to optimize client use of our services
  • Work with other Project Managers to provide industry guidance and support

Requirements

  • Bachelor's or master's degree
  • 4+ years of client-facing or account management experience
  • Previous experience managing a team
  • Right to work in the UK

Skills and Qualities

  • Desire to work in a sales/lead generation role with a focus on KPIs and metrics
  • Ability to work in a fast-paced, results-oriented environment
  • Excellent time management and organizational skills
  • Outgoing personality with strong communication skills
  • Intellectual curiosity and desire to learn

What We Offer

  • Competitive compensation
  • Private health insurance
  • Entrepreneurial environment with autonomy and fast decision-making
  • International exposure to global Guidepoint teams
  • Casual work environment with team events

Interview Process

  • Initial Candidate Screen
  • Meet the Guidepoint Teams
  • Hiring Manager Interview
  • Mock Assessment (Role Dependent)
  • Complete a stimulated client request

About Us

Guidepoint is committed to creating an inclusive and equitable environment for our employees, advisors, and clients. We value diversity and strive to provide opportunities for career growth and development.

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