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Research Manager, Client Success Expert

2 months ago

London, Greater London, United Kingdom Guidepoint Full time
About Guidepoint

Guidepoint is a leading research enablement platform that empowers clients to make informed decisions. Our innovative technology and expert network provide real-time data and insights to drive business success.

Job Summary

We are seeking a highly skilled Research Manager, Client Success to join our team. As a key member of our client success team, you will be responsible for delivering exceptional client service and driving business growth through research enablement.

Key Responsibilities
  • Develop and execute research strategies to meet client needs and drive business outcomes.
  • Manage client relationships and provide exceptional service to ensure client satisfaction and retention.
  • Collaborate with cross-functional teams to identify business opportunities and develop solutions.
  • Conduct research and analysis to provide actionable insights and recommendations to clients.
  • Develop and maintain relationships with subject matter experts and thought leaders to provide clients with access to valuable insights and expertise.
  • Stay up-to-date with industry trends and developments to ensure clients receive the most relevant and timely research and insights.
Requirements
  • Bachelor's degree in a relevant field.
  • Previous experience in a research or client-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.
What We Offer
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Access to cutting-edge technology and research tools.
  • Recognition and rewards for outstanding performance.