Research Manager, Client Success

4 weeks ago

London, Greater London, United Kingdom Guidepoint Full time
Unlock Your Potential as a Research Manager, Client Success

Join Guidepoint, a leading research enablement platform, and take your career to the next level as a Research Manager, Client Success. In this dynamic role, you will play a vital part in advancing our clients' understanding and empowering their decision-making process.

About the Role

As a Research Manager, Client Success, you will be responsible for guiding clients in collecting primary research insights to explore and refine business-critical strategies. You will serve as the go-to person for day-to-day relationship and service delivery for a portfolio of clients across various industries.

Key Responsibilities
  • Help clients collect primary research insights to explore and refine business-critical strategies.
  • Serve as the primary point of contact for clients, ensuring seamless service delivery and relationship management.
  • Use your expertise to research, identify, and recruit appropriate experts for private telephone discussions, meetings, and surveys, then connect these experts to your clients.
  • Direct the expert recruitment efforts of the Research Associates assigned to support your clients.
  • Develop effective screening criteria, understand each client's compliance requirements, and master Guidepoint's proprietary CRM system.
  • Work closely with Project Managers and other team members to optimize client use of Guidepoint's service.
Requirements
  • Bachelor's degree
  • Previous internship/volunteering/extracurriculars
  • The right to work in the UK
What We Offer
  • Competitive compensation
  • Private health insurance
  • Entrepreneurial environment, autonomy, and fast decisions
  • International exposure to the global Guidepoint service teams
  • Casual work environment
  • Summer and winter team events

At Guidepoint, we value diversity, equity, and inclusion. We strive to create a welcoming environment for our community, regardless of background, identity, or experience. Join us and be part of a team that makes a difference.

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