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Care Services Coordinator
3 months ago
Working Hours: 42
Benefits:
- Competitive Salary
- Training opportunities and career advancement
- Pension scheme
- 20 days of annual leave plus 8 public holidays
- Supportive team environment
Caremark Ltd is a reputable homecare service provider dedicated to assisting individuals in their own residences.
We pride ourselves on delivering exceptional care and support to our clients, ensuring they receive the highest quality of service in a familiar setting. Our committed team specializes in supporting vulnerable adults and individuals with learning disabilities through a variety of services, including:
- Personal Care
- Respite Care
- Live-in Care
- Dementia and Alzheimer's Support
- Companionship and Medication Assistance
- Meal Preparation and Shopping
- Domestic Support
- Social Engagement Activities
We are seeking an experienced Care Coordinator to manage essential administrative tasks associated with care delivery. This role is primarily office-based and involves responsibilities such as managing client files, generating compliance documentation, and occasionally being available for on-call duties as scheduled. You will collaborate with healthcare professionals, care staff, clients, and their families to uphold high standards of care.
Reporting To: Care Manager
Role Summary:
The primary objective is to ensure the effective allocation of care visits, recruit qualified Care Assistants, and uphold efficient office procedures.
Main Responsibilities:
- Responding to all incoming inquiries via telephone.
- Implementing comprehensive recruitment and vetting processes for Care Assistants.
- Processing new client referrals efficiently.
- Preparing necessary documentation for Field Care Supervisors.
- Ensuring consistent allocation of Care Assistants to client visits, guaranteeing coverage at all times.
- Managing all Individual Care & Support Agreements.
- Maintaining up-to-date client and Care Assistant files.
- Keeping the computer system current at all times.
- Ensuring all documentation and electronic records for clients and Care Assistants are accurate and up to date.
- Maintaining all other relevant records accurately.
- Collaborating closely with the Field Care Supervisor.
- Ensuring compliance with all office systems and procedures.
- Assisting with payroll and invoice processing.
- Generating reports and management information as required.
Skills & Attributes Required:
- Excellent communication skills in English (both written and verbal).
- Friendly and professional telephone demeanor.
- Strong negotiation abilities.
- Capability to work under pressure and manage multiple tasks.
- Exceptional organizational and time management skills.
- Able to meet deadlines and follow directions effectively.
- Quick decision-making skills in dynamic situations.
- Compassionate and empathetic nature.
- Previous experience as a Care Coordinator is essential.
