Music Licensing Specialist
2 weeks ago
We are seeking a highly motivated and organized individual to join our team as a Telesales Adviser. The successful candidate will be responsible for providing an efficient customer-focused service through various contact channels, generating new business invoices and customers.
The role involves proactively managing customer contact through telephone, email, web forms, and direct mail, processing new business invoices, and taking inbound sales enquiries to convert them into customers.
The ideal candidate will have a minimum of 1-2 years' experience in a similar role, with a strong background in customer service, sales, or a related field. They will be proficient in using Microsoft Office, have excellent verbal communication skills, and be able to manage their own priorities and workload.
The successful candidate will be able to work co-operatively with other teams to ensure a positive customer experience and meet revenue targets. They will also have a good understanding of copyright and licensing processes, including tariffs and Copyright Law.
Qualifications and Experience- Minimum of 1-2 years' experience in a similar role
- Previous experience working in a call centre, retail, hospitality, customer service, or sales environment
- Competent using Microsoft Office - Word, Excel, PowerPoint, and Outlook
- Good verbal communication, including a good telephone manner
- Experience of copyright or licensing in a structured environment desirable
- Experience of invoicing and date-sensitive account management
- Must be organized and able to manage own priorities and workload
- Have good attention to detail
- Able to be proactive in negotiating
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