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Customer Service Representative

2 months ago


Fleetwood, Lancashire, United Kingdom Pavers Shoes Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor in Fleetwood. As a key member of our sales team, you will be responsible for delivering exceptional customer service and providing expert advice on our products.

Key Responsibilities
  • Provide outstanding customer service, ensuring a positive experience for every customer
  • Advise customers on shoe care and accessories, achieving daily sales targets and KPIs
  • Work collaboratively with the team to maintain store standards, product placements, and stockroom
  • Be self-aware, taking responsibility for your own learning and development
  • Support the growth and development of the team, contributing to a positive and engaging store environment
What We Offer
  • A competitive hourly rate of £11.70, increasing to £12.05 after completing the required retail induction
  • A generous staff discount scheme, with some benefits available to share with family and friends
  • Holiday entitlement, increasing with service
  • Company contribution pension
  • Access to the Pavers Foundation, an employee-led grant application and charitable giving scheme
  • Access to the Pavers Academy, providing career pathways through online learning, face-to-face courses, apprenticeships, and mentoring programs
  • Access to wellbeing and financial support through RetailTRUST
Requirements
  • Previous experience in a sales or customer-facing role, with a 'can-do' attitude and passion for great customer service
  • Ability to work a flexible schedule, including weekends and weekdays
  • Good communication and interpersonal skills, with a positive and engaging attitude