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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor in Fleetwood. As a key member of our sales team, you will be responsible for delivering exceptional customer service and providing expert advice on our products.
Key Responsibilities- Provide outstanding customer service, ensuring a positive experience for every customer
- Advise customers on shoe care and accessories, achieving daily sales targets and KPIs
- Work collaboratively with the team to maintain store standards, product placements, and stockroom
- Be self-aware, taking responsibility for your own learning and development
- Support the growth and development of the team, contributing to a positive and engaging store environment
- A competitive hourly rate of £11.70, increasing to £12.05 after completing the required retail induction
- A generous staff discount scheme, with some benefits available to share with family and friends
- Holiday entitlement, increasing with service
- Company contribution pension
- Access to the Pavers Foundation, an employee-led grant application and charitable giving scheme
- Access to the Pavers Academy, providing career pathways through online learning, face-to-face courses, apprenticeships, and mentoring programs
- Access to wellbeing and financial support through RetailTRUST
- Previous experience in a sales or customer-facing role, with a 'can-do' attitude and passion for great customer service
- Ability to work a flexible schedule, including weekends and weekdays
- Good communication and interpersonal skills, with a positive and engaging attitude