Customer Service Representative

2 weeks ago

Fleetwood, Lancashire, United Kingdom Pavers Shoes Full time

Are you passionate about delivering exceptional customer experiences and achieving sales targets?

Do you have a 'can do' attitude, a passion for great customer service, and enjoy working in a fast-paced environment?

Do you want to work for a growing, profitable business with family values and green credentials, offering opportunities for progression?

We offer a friendly, engaging, and positive environment where you can make a real difference and feel valued. As a Customer Advisor, you will help us deliver consistently high levels of service to our customers, advising on shoe care, handbags, and accessories to complement their needs. You will provide genuine, honest, and knowledgeable advice on our products, helping customers find the perfect solution.

You could have previous experience as a Sales Assistant, Retail Assistant, or in a Customer Care environment. We will give you full training and support to ensure you succeed in your role, but the right attitude and behaviours are a must. Our stores are like family, offering a nurturing environment to learn, grow, and thrive in, while having fun at work.

Key Responsibilities:

  • Deliver exceptional customer service
  • Advise customers on shoe care and accessories to complement their needs
  • Be self-aware, question, learn, and take responsibility for yourself
  • Be a team player, maintaining a friendly, engaging, and positive attitude
  • Support the maintenance of store standards, product placements, and stockroom

Benefits:

  • Generous Staff Discount scheme, some of which can be shared with your family and friends
  • Holiday Entitlement which increases with service
  • Company Contribution Pension
  • Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme
  • Access to the Pavers Academy: providing career pathways to support our colleagues through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programmes
  • Access to wellbeing and financial support through RetailTRUST

Pay and Hours:

£11.70 per hour, £9.60 per hour (16-17), and £7.85 per hour. Once you complete the required retail induction PaSS stages, your pay will increase to £12.05 per hour, £9.87 per hour (16-17), and £8.07 per hour.

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