Relief Worker Position

1 month ago

Workington, Cumbria, United Kingdom Riverside Full time

Job Title: Relief Worker

Job Summary: We are seeking a Relief Worker to join our team at Riverside. As a Relief Worker, you will provide a high-quality, customer-oriented service and understand that all actions should be customer-led. Under the direction of the scheme manager and support team, you will assist in providing care and support to customers.

About the Role:

  • Assist in the planning and delivery of a range of personalised support and move-on plans
  • Understand the risk management process and assist the team to organise and undertake regular reviews of support and risk
  • Inspire and motivate customers to meet agreed outcomes and develop life skills
  • Assist customers with day-to-day support and tenancy-related matters
  • Assist the team to identify and promote opportunities for employment, education and training and support customers to access them
  • Signpost customers to appropriate external support services, such as food banks and other community resources
  • Support customers to be 'tenancy ready', enabling successful move on
  • Support customers to be financially independent through budgeting plans and maximising income
  • Support and monitor customers' healthcare needs, ensuring appropriate contact with healthcare professionals
  • Empower customers to move towards self-management of their medication by following Riverside's medication procedure
  • Maintain and update clear, accurate and strengths-based records on the appropriate digital platform
  • Assist in the promotion of customer involvement and consultation
  • Assist with the delivery of a range of group work sessions

Key Responsibilities:

  • Support the delivery of the referral process for new customers
  • Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
  • Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns
  • Clean and prepare customer rooms as appropriate
  • Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service
  • Ensure customer safety by following local safeguarding procedures, recognising, and acting on any risks and escalating appropriately
  • Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers
  • Carry out day-to-day administration and operational duties
  • Maintain and update financial administration systems including rent accounts, invoices, petty cash, and banking
  • Assist in collating and submitting information returns on funding, health & safety, and performance
  • Act as point of contact on the phone, reception, and deal with a range of enquiries

Requirements:

  • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
  • Experience of working in a team and communicating positively with other people
  • Experience of being able to organise tasks and plan accordingly whilst dealing with people
  • Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude
  • Able to use initiative and have confidence to make decisions
  • Basic administrative and IT skills maintain records

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