Care Support Specialist

2 months ago


Workington, Cumbria, United Kingdom Riverside Full time
About the Role

We are seeking a dedicated and compassionate Relief Worker to join our team at Harbour Place in Workington. As a Relief Worker, you will play a vital role in providing high-quality, customer-oriented support to our residents, ensuring their dignity and well-being are maintained at all times.

Key Responsibilities
  • Assist in the planning and delivery of personalized support and move-on plans for our residents.
  • Support the scheme manager and support team in maintaining a safe and appropriate environment for our residents.
  • Deliver a range of group work sessions and contribute to the promotion of customer involvement and consultation.
  • Work collaboratively with colleagues to identify and promote opportunities for employment, education, and training for our residents.
  • Signpost residents to appropriate external support services, such as food banks and community resources.
  • Support residents to be 'tenancy ready' and enable successful move-on.
  • Support residents to be financially independent through budgeting plans and maximizing income.
  • Support and monitor residents' healthcare needs, ensuring appropriate contact with healthcare professionals.
Requirements
  • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
  • Experience of working in a team and communicating positively with other people.
  • Experience of being able to organize tasks and plan accordingly while dealing with people.
  • A team player with a caring, empathetic, flexible, and resilient attitude.
  • Able to use initiative and have confidence to make decisions.
  • Basic administrative and IT skills to maintain records.
About Riverside

Riverside is a housing association with a difference – enhancing the everyday for all our customers. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

We value diversity in all its forms and foster a workplace where all individuals are respected, empowered, and heard. We are a Disability Confident Employer and operate a Guaranteed Interview Scheme for any applicant who declares they have a disability.



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