Luxury Client Consultant

3 weeks ago


Manchester, United Kingdom Tiffany & Co. Full time

Key Responsibilities:

As a Luxury Client Consultant, you will play a pivotal role in representing the Tiffany brand during every client interaction, ensuring that each experience is exceptional and memorable. Your ability to communicate effectively and embody the essence of the brand will be crucial in this role. A genuine passion for Tiffany will shine through in every conversation, complemented by an entrepreneurial mindset that drives success.

Sales Excellence:

Your primary focus will be on nurturing client relationships to foster loyalty and increase spending. You will consistently meet or surpass the established sales targets on a monthly, quarterly, and annual basis. Collecting and managing client data will be essential, as will cultivating both new and existing relationships. A significant portion of your sales will stem from repeat business, and you will actively promote key product categories.

Exceptional Service:

Enhancing the in-store experience is vital, and you will be responsible for delivering unforgettable moments to every client. As a Tiffany brand ambassador, you will showcase your passion during each selling ceremony, utilizing the Tiffany Touch—your unique personal touch. You will implement the Client Experience Behaviors outlined in the TEI program, ensuring alignment with Tiffany's vision for client experience. Best practices will be executed to optimize hospitality and store amenities, creating distinctive experiences while responding to client feedback.

Qualifications:

Required:

  • Authorization to work in the United Kingdom.
  • Experience in retail, luxury retail, or related client service roles (e.g., hospitality).
  • Demonstrated success in achieving sales objectives.
  • Flexibility to work varied hours, including evenings, weekends, and holidays.
  • Able to engage with a diverse clientele.
  • Familiarity with Point of Sale (POS) systems, client tracking systems, and Microsoft Outlook/email.

Preferred:

  • A college or university degree.
  • Graduate Gemologist certification or relevant coursework from the Gemological Institute of America (GIA).
  • Proficiency in multiple languages.


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