Luxury Client Consultant

3 weeks ago


Manchester, United Kingdom Tiffany & Co. Full time

Key Responsibilities:

As a Luxury Client Consultant, you will play a pivotal role in representing the Tiffany brand during every client interaction, utilizing your unique style to create exceptional experiences. Your ability to communicate effectively and embody the brand's values will be essential. A genuine passion for Tiffany will shine through in all your conversations, complemented by an entrepreneurial mindset that drives your success.

Sales Objectives:

Your primary focus will be to strengthen client relationships and enhance loyalty, ensuring that you consistently meet or surpass the store's sales targets. You will be responsible for gathering client information, nurturing both new and existing relationships, and driving sales through key product categories. A significant portion of your sales will come from repeat business, reflecting your ability to foster lasting connections.

Service Excellence:

Enhancing the in-store experience is crucial; you will consistently deliver unforgettable moments for every client. As a Tiffany brand ambassador, your enthusiasm will be evident during each sales interaction. You will embody the Client Experience Behaviors outlined in our standards and actively work to optimize the hospitality and amenities offered in-store, ensuring that client feedback is valued and acted upon.

Qualifications:

Essential Requirements:

  • Authorization to work in the United Kingdom.
  • Experience in retail, luxury retail, or related client service fields (e.g., hospitality).
  • Demonstrated success in achieving sales objectives.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.
  • Ability to engage with a diverse clientele.
  • Familiarity with Point of Sale (POS) systems, client management tools, and Microsoft Outlook/email.

Preferred Qualifications:

  • A degree from a college or university.
  • Graduate Gemologist certification or coursework from the Gemological Institute of America (GIA) is advantageous.
  • Fluency in multiple languages is a plus.


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