Poker Dealer

2 days ago

Reading, Reading, United Kingdom The Rank Group Full time

About The Rank Group

The Rank Group is a leading gaming and leisure operator in the UK, committed to providing an exceptional experience for our customers. Our venues offer a wide range of gaming and entertainment options, and we're always looking for talented individuals to join our team.

Job Summary

We're seeking a skilled Poker Dealer to join our team at Grosvenor Casino, Reading South. As a Poker Dealer, you'll be responsible for dealing a successful and entertaining poker game, providing a professionally dealt game of poker, and creating a memorable guest experience.

Key Responsibilities

  • Welcome customers warmly into the business and provide a warm and welcoming environment.
  • Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions in all interactions with customers and colleagues.
  • Work with colleagues to provide efficient and dynamic service, ensuring a seamless experience for our customers.
  • Deliver an excellent quality experience by evaluating individual needs and acting upon this information.
  • Communicate effectively with colleagues and card room supervisor to ensure a smooth operation.
  • Create an environment of community and fun, making our customers feel valued and entertained.
  • Show immaculate technical standards in dealing, chips skills, bet calculation, and enforcing the rules of the game.
  • Interact with customers in a range of ways that is consistent with their experience and ability in the game.
  • Maintain the security of the game, cash, and assets, ensuring a safe and secure environment for our customers.
  • Ensure you proactively comply with all regulation, particularly for licensing conditions, and safer gambling.

Requirements

  • Positive attitude and a passion for delivering an exceptional customer experience.
  • Ability to collaborate with the wider business and work effectively as part of a team.
  • Comfortable with change and able to adapt to new ways of working.
  • Good interpersonal skills and conflict resolution.
  • Ability to work shifts at any time of the day, including weekends and bank holidays.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career development and growth within the company. If you're passionate about delivering an exceptional customer experience and have a positive attitude, we'd love to hear from you.

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