Contract Manager

6 days ago


Bourne End, United Kingdom GetFix LTD Full time

About the Role:

The Contract Manager is responsible for the delivery of our Commercial Gas Service and Maintenance contracts. This includes managing the day-to-day activities and workload of the contract delivery team, as well as supporting the development of the team.

Key Responsibilities:

  • Liaise with internal and external stakeholders to develop and maintain sound working relationships.
  • Oversee and assist the team of contract coordinators to meet service delivery demands and the day-to-day running of the gas servicing and heating departments.
  • Identify work streams and prioritize workload to maintain high levels of service, while adhering to company workflows and processes and ensuring Service Level Agreements (SLAs) are met.
  • Support and liaise with management throughout the business by providing analysis and reporting information.
  • Create quotations based on site surveys and information provided by engineers, ensuring all items are communicated with external stakeholders.
  • Resolve technical problems and communicate with staff, analyzing data and identifying solutions.
  • Provide an investigatory role, responding to incidents, notices, concerns, and queries.
  • Maintain contract KPIs and quality standards of the company by installing efficiently and safely with a high-quality finish.
  • Liaise with residents and clients as and when required about the works being undertaken.
  • Stay up to date with all gas safety legislation and codes of practice involving your given discipline.
  • Carry out all reporting of variations to any works and updating the administration department of changes to requirements on site.
  • Liaison with all other engineers and staff to ensure targets are reached, liaising with electrical departments and other building works on any given installation.
  • Oversee any other trades in relation to works.
  • Contract management to include the mobilization, ensuring they are generating revenue while adhering to specific terms.
  • Strategic management and planning, identifying areas of the business that require improvement and implementing plans.

Requirements:

  • 5 years of industry experience and 2 years of experience at management level.
  • Experience of working within the Social Housing sector on commercial gas/renewable maintenance contracts.
  • Experience of contract tendering, mobilization, and delivery.
  • General competence in the given trade, COCN1, CODNCO1, TCP1a.
  • Unvented hot water systems would be advantageous.

Benefits:

  • 25 days holiday plus Bank Holidays.
  • Pension.
  • Company Vehicle.
  • Performance-related bonus.
  • Private Healthcare - Bupa.
  • Additional 1-day annual leave after completing 2 years' service (max. 30 days).
  • On-site free parking.
  • Auto enrolment Health Assured - Health and Wellbeing support.
  • Last Friday of every month lunch provided.

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