Head of Retail Operations North
11 hours ago
We are seeking an experienced retail leader to head up our northern sites as our Head of Retail (North). This newly created role will oversee all our retail operations in the North half of the UK, with a southern counterpart covering the South sites.
About the Role:This is a fantastic opportunity for an inspirational retail leader who can play a pivotal role in driving the success and growth of our northern retail operations. As Head of Retail North, you will be responsible for 6-8 direct reports and overseeing performance of all areas within your remit, driving sales, standards, and customer service and people metrics.
Key Responsibilities:- Drive and deliver accountability and ownership for customers across all regions, developing our colleagues to feel responsible for and competent in growing loyalty by creating outstanding experiences.
- Oversee the execution of new store openings and refits ensuring they are completed on time, within budget, and to the required standards.
- Delivery of a consistent and integrated omnichannel customer experience that is seamless across all channels.
- Lead the area with robust commercial and operational principles, prioritizing, planning, and directing activities and action plans that deliver a high-performance way of working and that meet the agreed financial, people, customer, and operations objectives with diligent cost and resource planning.
- Ensure that succession, recruitment, training, and ongoing development of colleagues is being delivered resulting in excellent colleague engagement and excellent customer outcomes.
- Develops, owns, and communicates the short, medium, and long-term plans to the area to ensure all colleagues have a shared vision and purpose.
- Implements a consistent approach to performance through effective one-to-ones and insightful reviews.
- Develop a culture and capability that proactively and systematically identifies opportunities to develop and roll out enhanced operational processes to deliver better service for our customers with a consistent brand experience.
- Analyses and interprets information and statistics to identify opportunities to improve productivity and performance.
- Ensure the stores and regions comply with all company policies and procedures, completing regular site visits and effective communication.
- Expert knowledge of Retail Operations through previous experience of multi-site retail management, building high-performing teams with a strong understanding of a customer service culture.
- Effective organizational and communication skills. Able to communicate messages at all levels.
- Ability to impact and influence others without direct line authority.
- Resilient leader who strives for results with highly developed leadership and coaching skills.
- P&L management with excellent numerical and analytical skills, able to translate data into insights and actions.
- Engaging presentation skills, able to deliver with confidence and clarity to get your key messages across.
- Experience managing of remote teams and maintaining successful and productive working relationships.
- Confident leadership style, comfortable with challenging the status quo.
- High degree of problem-solving associated with operational challenges.
Jollyes are an award-winning UK pet retailer with over 100 stores and 50 years of pet expertise between our paws. Winners of the Pet Industry Federation 'Best Pet Retailer 2023', Retail Week award for 'Best Retailer 2024' (under £250m t/o), and listed in the Sunday Times 'Best Places to Work' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues.
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