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Electronic Document Solutions Expert
2 months ago
Henderson Scott is seeking a highly skilled Docusign Subject Matter Expert (SME) to join our team as a Customer Support Architect. This key position will play a crucial role in supporting the global Docusign adoption by providing expert-level support and guidance.
Key Responsibilities- Manage Daily Inquiries and Support Requests: Provide timely and effective support to customers, addressing their concerns and resolving issues related to Docusign.
- Oversee New Account Setups and Configurations: Ensure seamless onboarding of new customers, configuring their accounts and settings to meet their specific needs.
- Troubleshoot Complex Issues: Investigate and resolve intricate problems related to existing accounts, entitlements, envelopes, and integrations.
- Configure and Manage Users, Groups, Templates, Reports, Integrations, Security Settings, and Approval Processes: Utilize Docusign's advanced features to streamline workflows, enhance security, and improve overall efficiency.
- Ensure Smooth Integration with Other Applications and Platforms: Collaborate with cross-functional teams to ensure seamless integration with other systems, ensuring a cohesive and efficient digital experience.
- Collaborate with IT and Business Teams Across Different Regions: Work closely with global teams to provide support, guidance, and expertise, ensuring a unified and effective approach to Docusign adoption.
- Extensive Experience in Docusign Development or Operational Support: Proven track record of working with Docusign, with a deep understanding of its features, capabilities, and best practices.
- Proven Background Working as a Software Developer/Engineer or Application/Platform Developer: Strong technical foundation, with experience in developing and implementing software solutions.
- Proficient in Configuration Tasks: Users, Groups, Templates, Reports, Integrations, Security, Approval Processes, and Email Templates: Ability to configure and manage Docusign settings, ensuring optimal performance and security.
- Strong Problem-Solving Skills with a Focus on Innovation and Alternative Solutions: Think critically and creatively, developing innovative solutions to complex problems.
- Excellent Communication Skills, Both Verbal and Written: Effective communication and interpersonal skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.
- Strong Customer Service Skills; Ability to Handle Challenging Situations with Professionalism: Provide exceptional customer service, remaining calm and composed in high-pressure situations.
- Ability to Manage Multiple Projects Concurrently Through All Phases of the Project Life Cycle: Proven ability to manage multiple projects simultaneously, prioritizing tasks and meeting deadlines.
- Strong Negotiation, Influencing, and Stakeholder Management Abilities: Effectively negotiate and influence stakeholders, building strong relationships and driving results.
- Organised, with Excellent Interpersonal Skills and a Professional Approach: Strong organizational skills, with the ability to work independently or as part of a team.
- Flexibility to Work Independently or as Part of a Team: Adaptability and flexibility, with the ability to work in a fast-paced environment.
- Experience with Cloud Technologies Would Be Desirable: Familiarity with cloud-based technologies, with the ability to leverage them to drive innovation and efficiency.
