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Luxury Retail Boutique Leader

3 months ago

London, Greater London, United Kingdom Buccellati Full time
How will you make an impact?

We are seeking a Boutique Manager for our prestigious retail establishment. Reporting directly to the Managing Director, you will play a pivotal role in crafting and executing local strategies while leading the team to enhance sales, customer relationship management, and client service within the boutique.

Key Responsibilities:

  • Propel the sales team to consistently meet or surpass sales objectives.
  • Optimize business opportunities by fostering collaboration and efficiency throughout the boutique.
  • Define and execute the boutique's strategic action plan.
  • Conduct daily, weekly, and monthly performance analyses.
  • Regularly review results with the Managing Director and proactively suggest necessary adjustments.
  • Collaborate with all Corporate Departments to implement global guidelines and action plans.
  • Cultivate a comprehensive understanding of the boutique's operations and assess local market opportunities to devise a proactive sales strategy.
  • Partner with the Marketing Manager to execute CRM strategies aimed at enhancing client acquisition and retention.
  • Actively engage in networking initiatives, including client events.
  • Manage stock and develop the team:
  • Inspire and support the team, including the Deputy Manager and Sales Associates.
  • Communicate strategic brand initiatives to the team.
  • Energize the boutique through regular team meetings, ensuring staff awareness of targets and best practices for client experience.
  • Oversee administrative and HR tasks, including rota management, commissions, and absence control.
  • Participate in the recruitment process for your team and provide comprehensive training for new hires.
  • Develop and implement a training strategy for the sales team.
  • Lead the performance management process through scheduled individual meetings with the sales team, including annual reviews.
  • Ensure the team consistently delivers an exceptional client experience while maintaining professionalism.
  • Foster long-term client relationships that enhance business opportunities.
  • Provide a model luxury experience for clients and maintain a visible presence on the sales floor.
  • Manage operating costs through monitoring, analysis, and actionable recommendations.
  • Ensure strict adherence to all operational procedures, including stock management and financial processes.
  • Oversee daily setup and breakdown of the boutique as needed.
  • Collaborate closely with internal teams to ensure seamless operations.
  • Maintain a deep understanding of the brand and its full range of products and services to convey the heritage and values of Buccellati.
  • Advocate for the adoption of new technology-based service tools.
  • Comply with security and operational procedures regarding product handling and inventory control.
  • Ensure adherence to security regulations concerning clients, staff, and inventory.
  • Maintain a comprehensive understanding of the relevant marketplace and client demographics.
  • Uphold the Buccellati image by maintaining a professional demeanor and acting as an ambassador for the brand.
  • Ensure the highest standards of boutique maintenance, including cleanliness and display quality.
  • Control staff presentation, including uniforms and client interaction.

How will you experience success with us?

  • Proven experience in business and personnel management, particularly in luxury retail.
  • Proficiency in English; additional language skills are advantageous.
  • Availability to work retail hours, including weekends.
  • Strong leadership capabilities.
  • Ability to thrive in a fast-paced retail environment.
  • Flexible mindset with a readiness to adapt to change.
  • Excellent analytical, organizational, and interpersonal communication skills.
  • Proactive in assessing business and human resource needs.
  • Ability to project a professional image in appearance and demeanor.

What makes our group different?

Our strength lies in the rich diversity of our arts, cultures, and human skills, along with our unique ability to nurture untapped potential.


• We value freedom, collegiality, loyalty, and solidarity.


• We promote empathy, curiosity, courage, humility, and integrity.


• We are committed to caring for the world we inhabit.

Your journey with us:

We strive to provide a meaningful recruitment process, allowing you to connect with key decision-makers:

1st Stage – Following your application, our recruitment team will reach out to you for an introductory call.

2nd Stage – Interview with the Managing Director.

3rd Stage – Interview with the Human Resources Manager.