IT Support Specialist

1 week ago

Derby, Derby, United Kingdom Hays Technology Full time

Job Summary:

We are seeking a skilled and dedicated IT Support Specialist to join our team at Hays Technology. The successful candidate will be responsible for providing hardware diagnostics and break-fix support, building and configuring laptops and desktops, and managing a Tech Bar on a rotational basis.

Key Responsibilities:

Hardware Support:

  • Perform break-fix and hardware diagnostics for laptops and desktops.
  • Troubleshoot and resolve hardware issues efficiently.
  • Collaborate with the hardware team to ensure timely repairs and maintenance.

Laptop and Desktop Builds:

  • Build and configure laptops and desktops according to company standards.
  • Install and update necessary software and drivers.
  • Ensure all devices are ready for deployment to end-users.

Tech Bar Management:

  • Manage the Tech Bar three times a week on a rotational basis.
  • Provide in-person support to employees with technical issues.
  • Offer guidance and training on hardware and software usage.

Software BAU Work:

  • Handle 2nd line support tickets related to software issues.
  • Provide remote desktop support to resolve user problems.
  • Collaborate with other IT teams to ensure seamless support.

Qualifications:

  • Proven experience in IT support, particularly in hardware diagnostics and break-fix.
  • Strong knowledge of laptop and desktop builds and configurations.
  • Proficiency in handling 2nd line support tickets and remote desktop tools.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to manage time effectively and work on a rotational schedule.

Preferred Skills:

  • Experience with Tech Bar or similar in-person support roles.
  • Familiarity with various operating systems and software applications.
  • Certifications such as CompTIA A+, Modern Desktop Administrator Associate, or similar.

Working Conditions:

  • Office-based role.
  • Rotational schedule for Tech Bar management.
  • May require lifting and moving hardware equipment.

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