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IT Support Specialist
2 months ago
Job Title: IT Support Specialist
Job Type: Contract
Location: On-site in Derby
Job Description:
Experis UK is seeking a skilled IT Support Specialist to provide 2nd line support and hardware break/fix services for one of our clients in Derby.
Key Responsibilities:
- Provide technical support and troubleshooting for IT hardware and software issues
- Escalate complex issues to senior engineers or vendors as required
- Ensure all support activities are carried out in accordance with company policies and procedures
- Collaborate with the client's IT team to resolve issues and improve overall IT service delivery
- Perform routine maintenance tasks to ensure optimal system performance
- Stay up-to-date with the latest IT technologies and industry trends
Requirements:
- Proven experience in IT service environments, preferably in a 2nd line support role
- Strong technical knowledge of Windows 10/11, Dell and HP hardware, and Microsoft Office 2016
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- SC clearance (or ability to obtain)
What We Offer:
- A competitive daily rate
- The opportunity to work with a leading technology consultancy
- A dynamic and supportive work environment