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IT Support Specialist

2 months ago


Derby, Derby, United Kingdom Experis UK Full time

Job Title: IT Support Specialist

Job Type: Contract

Location: On-site in Derby

Job Description:

Experis UK is seeking a skilled IT Support Specialist to provide 2nd line support and hardware break/fix services for one of our clients in Derby.

Key Responsibilities:

  • Provide technical support and troubleshooting for IT hardware and software issues
  • Escalate complex issues to senior engineers or vendors as required
  • Ensure all support activities are carried out in accordance with company policies and procedures
  • Collaborate with the client's IT team to resolve issues and improve overall IT service delivery
  • Perform routine maintenance tasks to ensure optimal system performance
  • Stay up-to-date with the latest IT technologies and industry trends

Requirements:

  • Proven experience in IT service environments, preferably in a 2nd line support role
  • Strong technical knowledge of Windows 10/11, Dell and HP hardware, and Microsoft Office 2016
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • SC clearance (or ability to obtain)

What We Offer:

  • A competitive daily rate
  • The opportunity to work with a leading technology consultancy
  • A dynamic and supportive work environment