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Administrative Support Specialist
2 months ago
About Tersus Consultancy
Tersus Consultancy is a leading asbestos consultancy in the UK, securing numerous exciting projects nationally. We're seeking a skilled Administrative Support Specialist to help us keep operations running smoothly and ensure customer satisfaction.
Key Responsibilities
- Provide top-notch administrative support to the team, ensuring seamless day-to-day operations.
- Be the primary point of contact for clients, handling inquiries, accepting work orders, and keeping them updated on project progress.
- Navigate client portals and third-party systems with ease, ensuring data is managed and uploaded correctly.
- Tackle customer inquiries and concerns head-on, resolving issues swiftly and effectively.
- Work closely with internal teams to maintain open communication and streamline workflows.
Requirements
- Previous experience in an administrative or customer support role.
- Excellent communication and interpersonal skills.
- Proficiency in the Microsoft Office Suite (Word, Excel, Outlook).
- Exceptional organisational and time-management skills.
- Ability to multitask and prioritise tasks effectively in a fast-paced environment.
Benefits
- 23 days of annual leave plus bank holidays – increasing to 25 with length of service.
- 10 extra paid days leave for Reservists and Cadet Force Adult Volunteers to attend their annual training.
- Life Insurance offered after 6-month service.
- Enhanced Sickness, Bereavement, Maternity and Paternity pay.
- Employee Assistance Programme for all personal concerns, finance, home etc.
- Up to 5 paid counselling sessions.
- Pension salary sacrifice scheme resulting in National Insurance savings.
- Annual pay reviews.
- Accredited mental health first aiders available for confidential help and support.
- Access to our benefits platform for discounts on shopping, financial wellbeing advice, gym memberships, tech benefits, cycle to work and many more.
- Free Mortgage Advice.
- Referral bonus payments of £2000 for every successful asbestos surveyor.
- Length of Service awards at key milestones starting at 5 years.
- Lots of progression and development opportunities.
