Clinical Operations Manager
2 days ago
Optical Express is seeking a highly skilled and experienced Clinical Operations Manager to lead our prestigious Bristol clinic. As a key member of our team, you will be responsible for ensuring the operational efficiency of the clinic, developing your team to deliver on challenging sales targets, and promoting the benefits of our eye care services to customers.
Key Responsibilities:- Develop and implement strategies to improve operational efficiency and customer satisfaction
- Lead and motivate a team of professionals to achieve sales targets and deliver exceptional customer service
- Promote the benefits of our eye care services, including laser eye surgery, IOL, contact lenses, and glasses
- Ensure the clinic maintains the highest standards of professionalism, customer care, and product knowledge
- Minimize customer complaints through improved customer care and quality of service
- Recruit, induct, coach, and support the team to ensure all staff meet acceptable levels of knowledge and competence
- Promote teamwork between professional, clinical, and retail teams
- Ensure the clinic is presentable and maintains the highest standards of tidiness and cleanliness
- Be responsible for all aspects of Health and Safety for the clinic and its employees
- Experience as a Store/Retail/Clinic Manager
- Excellent communication and presentation skills
- Adaptable with a flexible approach to work
- Articulate and presentable with meticulous attention to detail
- Good experience of Microsoft Office and Outlook
- Ability to negotiate and influence outcomes
- Demonstrate confidentiality, integrity, and discretion
- Self-motivated, enthusiastic, and well-presented
- An industry-leading salary up to £40,000 plus excellent bonus potential
- State-of-the-art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
Optical Express is an equal opportunities employer. This is a fantastic opportunity to join a global organization where you will have the opportunity to grow and develop within a professional working environment.
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Bristol, Bristol, United Kingdom Optical Express Full time{"title": "Clinical Operations Manager", "content": "Role OverviewAs a Clinical Operations Manager at Optical Express, you will be responsible for the operational efficiency of our Bristol clinic. Your key objective will be to develop your team to deliver on challenging but attainable sales targets, not only with Laser Eye Surgery and IOL procedures but also...
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Clinical Operations Manager
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Bristol, Bristol, United Kingdom Optical Express Full time{"title": "Clinical Operations Manager", "content": "Role OverviewAs a Clinical Operations Manager at Optical Express, you will be responsible for the operational efficiency of our Bristol clinic. Your key objective will be to develop your team to deliver on challenging but attainable sales targets, not only with Laser Eye Surgery and IOL procedures but also...
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