Clinical Operations Manager

2 days ago


Bristol, Bristol, United Kingdom Optical Express Full time

Job Title: Clinical Operations Manager

Location: Bristol

Hours: 40 Hours Per Week

Salary: Up to £40,000 per annum

Optical Express is a leading provider of eye care services, dedicated to delivering exceptional patient care and outstanding clinical outcomes. As a Clinical Operations Manager, you will play a key role in ensuring the smooth operation of our Bristol clinic, working closely with our professional and clinical teams to deliver a world-class service.

Key Responsibilities:

  • Develop and implement operational strategies to drive business growth and improve patient satisfaction
  • Lead and manage a team of clinical and retail staff, providing coaching and development opportunities to ensure they meet the highest standards of professionalism and customer care
  • Ensure the clinic is presentable and maintains the highest standards of tidiness and cleanliness, promoting the professional image of Optical Express
  • Recruit, induct, coach, and support staff to ensure they meet acceptable levels of knowledge and competence
  • Maximize conversion opportunities with patients to our premier treatments in both refractive and optical products
  • Ensure the clinic team influences and advises potential patients on the most suitable and appropriate solution for their needs

Essential Skills:

  • Experience as a Store/Retail/Clinic Manager
  • Excellent communication and presentation skills
  • Adaptable with a flexible approach to work
  • Articulate and presentable with meticulous attention to detail
  • Good experience of Microsoft Office and Outlook
  • Ability to negotiate and influence outcomes
  • Demonstrate confidentiality, integrity, and discretion
  • Self-motivated, enthusiastic, and well-presented

Desirable:

  • A proven track record of developing a team through performance management
  • Optical experience

What's in it for you?

  • An industry-leading salary up to £40,000, plus excellent bonus potential
  • State-of-the-art, modern working environments
  • 29 days annual leave
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Ongoing training and development opportunities
  • Pension scheme

This is a fantastic opportunity to join a global organization where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.



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