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Christmas Gift Concierge Executive

2 months ago

London, Greater London, United Kingdom Fortnum & Mason Full time

Job Summary:

We are seeking a highly skilled and experienced Concierge Gifting Executive to join our team at Fortnum & Mason. As a key member of our Gifting department, you will be responsible for providing exceptional customer service and sales support to our business and VIP clientele.

Key Responsibilities:

  • Manage a portfolio of clients, providing personalized gifting solutions and exceptional customer service.
  • Utilize your sales and negotiation skills to meet and exceed sales targets.
  • Process orders and handle client queries in a timely and efficient manner.
  • Collaborate with internal teams to ensure seamless delivery of gifting solutions.
  • Develop and maintain relationships with clients to drive repeat business and referrals.

Requirements:

  • Proven sales and customer service experience in a luxury or high-end retail environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Knowledge of sales and customer service software and systems, including Microsoft Office and CRM platforms.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to work.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and growth within a dynamic and fast-paced environment.
  • A fun and supportive team culture, with a focus on delivering exceptional customer service and sales results.