Patient Experience Officer
2 weeks ago
About the Role
We are seeking a highly organized and customer-focused individual to join our team as a Welcome Clerk. This is an exciting opportunity to provide a warm and welcoming experience for patients and visitors to the Royal Devon University Healthcare NHS Foundation Trust.
Key Responsibilities
- Provide a professional and efficient reception and appointment booking service to patients and visitors in accordance with Trust policies and standards.
- Deliver an effective administrative and clerical service to the Ward Team, ensuring seamless communication and coordination.
- Maintain accurate and up-to-date records, ensuring confidentiality and security of patient information.
- Develop and maintain positive relationships with patients, relatives, and staff, providing exceptional customer care and support.
- Work collaboratively with the multi-disciplinary team to ensure the smooth running of clinical areas, enhancing patient care and experience.
Requirements
- Strong administration and IT skills, with experience in a similar role.
- Excellent communication and interpersonal skills, with the ability to remain calm under pressure.
- Ability to work flexibly, including some Bank Holidays and Saturdays, as required.
- Commitment to providing a patient-focused service, with a strong emphasis on empathy and understanding.
What We Offer
- A competitive salary and benefits package, including access to our comprehensive occupational health services.
- Opportunities for professional development and growth, with a focus on supporting your career goals.
- A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.
About Us
The Royal Devon University Healthcare NHS Foundation Trust is a leading healthcare provider, delivering a wide range of services across Northern, Eastern, and Mid Devon. We are committed to providing high-quality care and services, with a focus on patient-centered care and excellence.
-
Patient Experience Officer
7 days ago
Exeter, Devon, United Kingdom SWAST Full timeJob DescriptionJob Title: Patient Experience OfficerJob Summary:The Patient Experience Officer will be responsible for handling patient complaints and feedback, providing expert advice and ensuring the quality of investigation reports. The successful candidate will have recent and relevant knowledge of complaints handling and experience of managing difficult...
-
Patient Experience Officer
7 days ago
Exeter, Devon, United Kingdom SWAST Full timeJob DescriptionJob Title: Patient Experience OfficerJob Summary:The Patient Experience Officer will be responsible for handling patient complaints and feedback, providing expert advice and ensuring the quality of investigation reports. The successful candidate will have recent and relevant knowledge of complaints handling and experience of managing difficult...
-
Patient Experience Officer
3 days ago
Exeter, Devon, United Kingdom South Western Ambulance Service NHS Foundation Trust Full timeJob SummaryThe successful candidate will have recent and relevant knowledge of complaints handling and experience of managing difficult situations. They will need to be a highly experienced, self-motivated and an enthusiastic individual with exemplary written skills and have the ability to interpret complex information to produce written correspondence of a...
-
Patient Experience Officer
3 days ago
Exeter, Devon, United Kingdom South Western Ambulance Service NHS Foundation Trust Full timeJob SummaryThe successful candidate will have recent and relevant knowledge of complaints handling and experience of managing difficult situations. They will need to be a highly experienced, self-motivated and an enthusiastic individual with exemplary written skills and have the ability to interpret complex information to produce written correspondence of a...
-
Ambulance Officer
2 weeks ago
Exeter, Devon, United Kingdom SWAST Full timeJob DescriptionJob Title: Ambulance Officer - Patient Experience SpecialistJob Summary:The successful candidate will have recent and relevant knowledge of complaints handling and experience of managing difficult situations. They will need to be a highly experienced, self-motivated and enthusiastic individual with exemplary written skills and the ability to...
-
Patient Experience Officer
1 week ago
Exeter, Devon, United Kingdom South Western Ambulance Service NHS Foundation Trust Full timeAbout the RoleThe South Western Ambulance Service NHS Foundation Trust is seeking a highly skilled and experienced individual to join our Patient Experience team as a Complaints Handling Specialist. This is an exciting opportunity to make a real difference to people's lives by providing an outstanding, responsive, and flexible service for patients, carers,...
-
Patient Experience Officer
1 week ago
Exeter, Devon, United Kingdom South Western Ambulance Service NHS Foundation Trust Full timeAbout the RoleThe South Western Ambulance Service NHS Foundation Trust is seeking a highly skilled and experienced individual to join our Patient Experience team as a Complaints Handling Specialist. This is an exciting opportunity to make a real difference to people's lives by providing an outstanding, responsive, and flexible service for patients, carers,...
-
Patient Appointment Coordinator
4 weeks ago
Exeter, Devon, United Kingdom Royal Devon University Healthcare NHS Foundation Trust Full timeJob Overview This position is dynamic and requires working within a bustling team in the Ophthalmology sector. You will alternate between reception duties and managing the booking office, handling phone inquiries and coordinating patient appointments. The primary responsibilities of this role include: Welcoming patients at the reception area. ...
-
Patient Services Team Lead
7 days ago
Exeter, Devon, United Kingdom Office Angels Full timeJob Title: Patient Services SupervisorLocation: Central ExeterSalary: £15 per hour dependant on experienceHours: 30hrs - 37hrs per week, Monday - Friday, Flexible working between hours of 7:45am- 6:30pmDuration: Fixed term contract minimum 14 months with potential of permanent placementBenefits:25 days holiday plus Bank HolidaysFantastic National Health...
-
Patient Services Team Lead
7 days ago
Exeter, Devon, United Kingdom Office Angels Full timeJob Title: Patient Services SupervisorLocation: Central ExeterSalary: £15 per hour dependant on experienceHours: 30hrs - 37hrs per week, Monday - Friday, Flexible working between hours of 7:45am- 6:30pmDuration: Fixed term contract minimum 14 months with potential of permanent placementBenefits:25 days holiday plus Bank HolidaysFantastic National Health...
-
Patient Appointment Coordinator
4 weeks ago
Exeter, Devon, United Kingdom Royal Devon University Healthcare NHS Foundation Trust Full timeJob Overview This position is dynamic and involves working within a vibrant team in the Ophthalmology sector. You will be an integral part of a group that alternates between reception duties and the appointment scheduling office, managing phone inquiries and coordinating patient bookings. The primary responsibilities of this role encompass: Welcoming...
-
Patient Services Team Lead
2 weeks ago
Exeter, Devon, United Kingdom Office Angels Full timeJob Title: Patient Services SupervisorLocation: Central ExeterSalary: £15 per hour dependant on experienceHours: 30hrs - 37hrs per week, Monday - Friday, Flexible working between hours of 7:45am- 6:30pmDuration: Fixed term contract minimum 14 months with potential of permanent placementBenefits: 25 days holiday plus Bank Holidays, fantastic National Health...
-
Patient Services Team Lead
7 days ago
Exeter, Devon, United Kingdom Office Angels Full timeJob Title: Patient Services SupervisorLocation: Central ExeterSalary: £15 per hour dependant on experienceHours: 30hrs - 37hrs per week, Monday - Friday, Flexible working between hours of 7:45am- 6:30pmDuration: Fixed term contract minimum 14 months with potential of permanent placementBenefits: 25 days holiday plus Bank Holidays, fantastic National Health...
-
Patient Flow Coordinator
3 days ago
Exeter, Devon, United Kingdom Royal Devon University Healthcare NHS Foundation Trust Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Flow Coordinator to join our team in the Emergency Department. As a key member of our administration team, you will play a vital role in ensuring the smooth flow of patients through the department.Key ResponsibilitiesCoordinate patient flow and manage patient recordsProvide...
-
Patient Flow Coordinator
3 days ago
Exeter, Devon, United Kingdom Royal Devon University Healthcare NHS Foundation Trust Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Flow Coordinator to join our team in the Emergency Department. As a key member of our administration team, you will play a vital role in ensuring the smooth flow of patients through the department.Key ResponsibilitiesCoordinate patient flow and manage patient recordsProvide...
-
Patient Flow Coordinator
3 days ago
Exeter, Devon, United Kingdom Royal Devon and Exeter NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly motivated and organized individual to join our team as a Patient Flow Coordinator in the Emergency Department. This is an exciting opportunity to work in a fast-paced environment and contribute to the smooth flow of patients through the department.Key ResponsibilitiesCollaborate with the Emergency Department team to...
-
Patient Flow Coordinator
3 days ago
Exeter, Devon, United Kingdom Royal Devon and Exeter NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly motivated and organized individual to join our team as a Patient Flow Coordinator in the Emergency Department. This is an exciting opportunity to work in a fast-paced environment and contribute to the smooth flow of patients through the department.Key ResponsibilitiesCollaborate with the Emergency Department team to...
-
Patient Services Representative
4 weeks ago
Exeter, Devon, United Kingdom Wise Employment Full timeWise Employment is seeking a dedicated Receptionist for a temporary role that may lead to a permanent position.Position: ReceptionistHourly Rate: £11.48Schedule: Monday to FridayKey Responsibilities:Welcome and assist patientsHandle incoming callsRespond to electronic communicationsSchedule patient appointmentsOrganize filing and duplication tasksNo prior...
-
Patient Flow Coordinator
1 week ago
Exeter, Devon, United Kingdom Royal Devon and Exeter NHS Foundation Trust Full timeAbout the RoleThe Royal Devon and Exeter NHS Foundation Trust is seeking a highly skilled and motivated Patient Flow Coordinator to join our Emergency Department team. As a key member of our team, you will play a vital role in ensuring the smooth flow of patients through the department.Key ResponsibilitiesCollaborate with multidisciplinary teams to optimize...
-
Patient Flow Coordinator
1 week ago
Exeter, Devon, United Kingdom Royal Devon and Exeter NHS Foundation Trust Full timeAbout the RoleThe Royal Devon and Exeter NHS Foundation Trust is seeking a highly skilled and motivated Patient Flow Coordinator to join our Emergency Department team. As a key member of our team, you will play a vital role in ensuring the smooth flow of patients through the department.Key ResponsibilitiesCollaborate with multidisciplinary teams to optimize...
