Current jobs related to Patient Experience Officer - Exeter, Devon - SWAST
-
Patient Experience Officer
1 month ago
Exeter, Devon, United Kingdom South Western Ambulance Service NHS Foundation Trust Full timeJob SummaryThe successful candidate will have recent and relevant knowledge of complaints handling and experience of managing difficult situations. They will need to be a highly experienced, self-motivated and an enthusiastic individual with exemplary written skills and have the ability to interpret complex information to produce written correspondence of a...
-
Patient Experience Officer
1 month ago
Exeter, Devon, United Kingdom South Western Ambulance Service NHS Foundation Trust Full timeJob SummaryThe successful candidate will have recent and relevant knowledge of complaints handling and experience of managing difficult situations. They will need to be a highly experienced, self-motivated and an enthusiastic individual with exemplary written skills and have the ability to interpret complex information to produce written correspondence of a...
-
Senior Officer
2 weeks ago
Exeter, Devon, United Kingdom NHS Devon Integrated Care Board Full timeAbout the RoleThe NHS Devon Integrated Care Board is seeking a Senior Officer to join their team as a Patient Experience Specialist. This is an exciting opportunity to work in a dynamic and fast-paced environment, contributing to the delivery of high-quality patient care and experience.Key ResponsibilitiesSupport the Patient Experience function in planning...
-
Senior Officer
2 weeks ago
Exeter, Devon, United Kingdom NHS Devon Integrated Care Board Full timeAbout the RoleThe NHS Devon Integrated Care Board is seeking a highly skilled and experienced Senior Officer to join our team as a Patient Experience Specialist. This is an exciting opportunity to work with a diverse range of stakeholders, including patients, families, and healthcare professionals, to improve the quality of care and services provided by the...
-
Senior Officer
2 weeks ago
Exeter, Devon, United Kingdom NHS Devon Integrated Care Board Full timeAbout the RoleThe NHS Devon Integrated Care Board is seeking a highly skilled and experienced Senior Officer to join our team as a Patient Experience Specialist. This is an exciting opportunity to work with a diverse range of stakeholders, including patients, families, and healthcare professionals, to improve the quality of care and services provided by the...
-
Senior Officer
2 weeks ago
Exeter, Devon, United Kingdom NHS Devon Integrated Care Board Full timeAbout the RoleThe Senior Officer will be part of a team who manage informal and formal complaints received by NHS Devon. They will line manage and develop a small team, providing guidance and support. Throughout the role, the post holder will need to be confident at speaking with and writing to patients, families, and/or their advocates to provide guidance,...
-
Patient Experience Officer
2 weeks ago
Exeter, Devon, United Kingdom South Western Ambulance Service NHS Foundation Trust Full timeJob SummaryThe successful candidate will have recent and relevant knowledge of complaints handling and experience of managing difficult situations. They will need to be a highly experienced, self-motivated and an enthusiastic individual with exemplary written skills and have the ability to interpret complex information to produce written correspondence of a...
-
Patient Experience Officer
2 weeks ago
Exeter, Devon, United Kingdom South Western Ambulance Service NHS Foundation Trust Full timeJob SummaryThe successful candidate will have recent and relevant knowledge of complaints handling and experience of managing difficult situations. They will need to be a highly experienced, self-motivated and an enthusiastic individual with exemplary written skills and have the ability to interpret complex information to produce written correspondence of a...
-
Patient Advocate
3 weeks ago
Exeter, Devon, United Kingdom beBee Professionals Full time £28,000 - £35,000We are seeking a highly skilled and compassionate Registered Nurse to provide exceptional patient care and support our healthcare team's mission.Key Responsibilities:Provide high-quality patient care, adhering to professional standards and regulations.Collaborate with healthcare professionals to develop and implement patient care plans.Deliver education and...
-
Patient Care Specialist
2 weeks ago
Exeter, Devon, United Kingdom beBee Professionals Full time £28,000 - £35,000We are seeking a dedicated Registered Nurse to provide patient care, administer treatments, and collaborate with other healthcare professionals at beBee Professionals in Exeter.Key Responsibilities:Assess and monitor patient health, administering medications and treatments as required.Collaborate with physicians and other healthcare professionals to develop...
-
Senior Officer
4 weeks ago
Exeter, Devon, United Kingdom NHS Devon Integrated Care Board Full timeAbout the RoleWe are seeking a highly skilled and experienced individual to join our team as a Senior Officer at NHS Devon Integrated Care Board. This is an exciting opportunity to work in a dynamic and fast-paced environment, contributing to the delivery of high-quality patient care and services.Key ResponsibilitiesManage informal concerns and formal...
-
Senior Officer
4 weeks ago
Exeter, Devon, United Kingdom NHS Devon Integrated Care Board Full timeAbout the RoleWe are seeking a highly skilled and experienced individual to join our team as a Senior Officer at NHS Devon Integrated Care Board. This is an exciting opportunity to work in a dynamic and fast-paced environment, contributing to the delivery of high-quality patient care and services.Key ResponsibilitiesManage informal concerns and formal...
-
Senior Officer
3 weeks ago
Exeter, Devon, United Kingdom NHS Devon Integrated Care Board Full timeAbout the RoleWe are seeking a highly skilled and experienced individual to join our team as a Senior Officer at NHS Devon Integrated Care Board. This is an exciting opportunity to work in a dynamic and fast-paced environment, contributing to the delivery of high-quality patient care and services.Key ResponsibilitiesManage informal concerns and formal...
-
Senior Officer
3 weeks ago
Exeter, Devon, United Kingdom NHS Devon Integrated Care Board Full timeAbout the RoleWe are seeking a highly skilled and experienced individual to join our team as a Senior Officer at NHS Devon Integrated Care Board. This is an exciting opportunity to work in a dynamic and fast-paced environment, contributing to the delivery of high-quality patient care and services.Key ResponsibilitiesManage informal concerns and formal...
-
Senior Officer
4 weeks ago
Exeter, Devon, United Kingdom NHS Devon Integrated Care Board Full timeAbout the RoleWe are seeking a highly skilled and experienced individual to join our team as a Senior Officer at NHS Devon Integrated Care Board. This is an exciting opportunity to work in a dynamic and fast-paced environment, contributing to the delivery of high-quality patient care and services.Key ResponsibilitiesManage informal concerns and formal...
-
Senior Officer
4 weeks ago
Exeter, Devon, United Kingdom NHS Devon Integrated Care Board Full timeAbout the RoleWe are seeking a highly skilled and experienced individual to join our team as a Senior Officer at NHS Devon Integrated Care Board. This is an exciting opportunity to work in a dynamic and fast-paced environment, contributing to the delivery of high-quality patient care and services.Key ResponsibilitiesManage informal concerns and formal...
-
Senior Officer
4 weeks ago
Exeter, Devon, United Kingdom NHS Devon Integrated Care Board Full timeAbout the RoleThe NHS Devon Integrated Care Board is seeking a highly skilled and experienced Senior Officer to join our team. As a Senior Officer, you will play a key role in supporting the Patient Experience function and the wider team to ensure work is planned and managed effectively.Key ResponsibilitiesProvide high-quality project, service, initiative,...
-
Senior Officer
4 weeks ago
Exeter, Devon, United Kingdom NHS Devon Integrated Care Board Full timeAbout the RoleThe NHS Devon Integrated Care Board is seeking a highly skilled and experienced Senior Officer to join our team. As a Senior Officer, you will play a key role in supporting the Patient Experience function and the wider team to ensure work is planned and managed effectively.Key ResponsibilitiesProvide high-quality project, service, initiative,...
-
Healthcare Assistant
2 weeks ago
Exeter, Devon, United Kingdom Mount Pleasant Health Centre Full timeJob SummaryWe are seeking a dedicated and compassionate Healthcare Assistant to join our nursing team at Mount Pleasant Health Centre. As a key member of our team, you will provide high-quality care to our patients, working closely with our experienced practice nurses and a multidisciplinary team to deliver outstanding patient outcomes.Main...
-
Administrative Support Officer
2 weeks ago
Exeter, Devon, United Kingdom Royal Devon and Exeter NHS Foundation Trust Full timeAbout the RoleThe Royal Devon and Exeter NHS Foundation Trust is seeking an experienced administrative professional to join our Hip Research Unit. As an Administrative Support Officer, you will play a vital role in supporting our clinicians and office manager in the unit.Key responsibilities will include:Assisting with various projects undertaken in the...
Patient Experience Officer
2 months ago
Job Title: Patient Experience Officer
Job Summary:
The Patient Experience Officer will be responsible for handling patient complaints and feedback, providing expert advice and ensuring the quality of investigation reports. The successful candidate will have recent and relevant knowledge of complaints handling and experience of managing difficult situations.
Main Responsibilities:
- Actively Listen to Feedback: Actively listen to feedback from individuals, including those who are bereaved, emotionally distressed, or exhibiting challenging behaviors.
- Collect Information: Collect necessary information, documents, recordings, and statements that may contain distressing content for thorough investigation.
- Provide Expert Advice: Provide expert advice and ensure the quality of completed investigation reports.
- Draft Response Letters: Draft high-quality, complex response letters that comprehensively address all areas of feedback, handling complex, sensitive, and contentious information.
- Organize Local Resolution Meetings: Organize and facilitate local resolution meetings in response to patient feedback, delivering emotionally charged, complex, and sensitive information in potentially hostile or highly charged atmospheres.
- Prepare Briefing Papers: Prepare and present detailed briefing papers to relevant Committees and Groups concerning issues related to patient experience feedback, making judgements based on the analysis of conflicting and complex facts and information.
- Liaise with the Health Service Ombudsman: Liaise as needed with the Health Service Ombudsman office.
Benefits:
- Opportunities for Progression: Opportunities to progress to roles across the Trust and enjoy continuous professional development.
- Competitive Salary and Benefits: Competitive salary and benefits package, including holiday entitlements, pay enhancements for out of hours, shift and overtime working, career and salary progression, car leasing scheme, free parking across Trust sites, staff networks, and wide range of discounts from various organisations across the UK.
Requirements:
- Educated to Degree Level: Educated to degree level or equivalent relevant experience.
- Completion of a Recognised Root Cause Analysis Course: Completion of a recognised root cause analysis course.
- Significant Senior Administration Experience: Significant senior administration experience in a busy office environment.
- Significant Experience of Working in a Patient Focused or Customer Service Environment: Significant experience of working in a patient focused or customer service environment.
- Significant Experience of Quality Assurance: Significant experience of quality assurance in relation to patient experience/safety activities.
- Experience of Working in an NHS Organisation: Experience of working in an NHS organisation.
- Experience of Database Management: Experience of database management.
- High Level Experience of Developing and Delivering Training Courses: High level experience of developing and delivering training courses.
