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Patient Appointment Coordinator
3 months ago
Job Overview
This position is dynamic and requires working within a bustling team in the Ophthalmology sector. You will alternate between reception duties and managing the booking office, handling phone inquiries and coordinating patient appointments. The primary responsibilities of this role include:
- Welcoming patients at the reception area.
- Responding to phone calls and addressing appointment inquiries.
- Scheduling patient appointments from waiting lists, ensuring accurate entries in the system.
- Utilizing the NHS E-Referral Service to upload referral documents to EPIC.
Key Responsibilities
For detailed information regarding the key responsibilities of this position, please refer to the job description section below. As a vital member of the Royal Devon University Healthcare NHS Foundation Trust, you will join an outstanding team dedicated to assisting our patients in maintaining their health during critical times.
About Our Organization
Covering Northern, Eastern, and Mid Devon, we employ over 15,000 staff, making us the largest employer in the region. Our essential services cater to more than 615,000 individuals across over 2,000 square miles, with some specialized services extending to Cornwall and the Isles of Scilly.
We provide a comprehensive range of emergency, specialized, and general medical services through our North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).
In addition to our two acute hospitals, we offer integrated health and social care services across various settings, including community inpatient facilities, outpatient clinics, and home care. We also provide primary care services, a variety of specialized community services, and Sexual Assault Referral Centres (SARC).
Our advanced equipment, cutting-edge technologies, and strong partnerships with local universities position us at the forefront of research and innovation, enabling us to deliver exceptional care to our communities.
This is an exciting time to join the Royal Devon as you will contribute to shaping our services during our integration journey.
Role Details
We seek an individual to deliver an efficient and professional administrative and clerical service to the Ophthalmology Department within the Surgical Services Division. You will play a crucial role in a highly active team, ensuring patient appointments are accurately scheduled and information is consistently updated in a timely manner. Effective communication with both patients and staff is essential to ensure the seamless operation of the service, ultimately enhancing patient care. This role involves both office-based tasks and direct patient interaction, requiring flexibility to adapt to varying environments.
This position is ideal for someone who thrives in a fast-paced setting and enjoys collaborating with a team towards common objectives.
Our team encourages and supports personal and professional growth, making this an excellent opportunity for those interested in development.
Working Hours: This role requires hours per week, scheduled between Monday and Saturday, from 08:00 to 17:00, managed by a rota system.
Inclusivity Commitment
As an inclusive employer, the Royal Devon values diversity and is dedicated to fostering a culture of inclusivity where everyone can be themselves and reach their full potential. We actively encourage applications from individuals of all backgrounds, cultures, and abilities, recognizing the benefits of a diverse workforce that reflects the communities we serve.
Benefits Overview
We are committed to maintaining a culture that nurtures and supports you and your team.
This may include funding for professional certifications, degrees, or leadership training. Additionally, we offer time off for study, opportunities for continuous professional development, or rotational placements to refine your skills. Whatever your career aspirations within the NHS, we are here to assist you in achieving them.
Employee Wellbeing
We prioritize the well-being of our staff, promoting a healthy work-life balance through flexible working arrangements and family-friendly policies.
New employees will start with 27 days of paid annual leave (plus bank holidays), increasing to 33 days plus bank holidays.
You will have access to comprehensive occupational health services, including counseling and onsite wellness activities.
Financial Benefits
In addition to salary, you will enjoy a wide range of staff discounts on shopping, fitness, and leisure activities, along with options to spread the cost of technology and home appliance purchases from major retailers.
Additional Benefits Include:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options, including our outstanding nursery service onsite.
- Car lease schemes.
- Access to the NHS Pension scheme, one of the most comprehensive in the UK.
- Cycle to work scheme.
If this role aligns with your interests, we would be pleased to hear from you.
