Customer Engagement Specialist

3 weeks ago

Derby, United Kingdom SF Recruitment Full time

SF Recruitment is excited to announce an opportunity for a new role within our client’s expanding team located in Derby. We are seeking dedicated individuals to join the Customer Service department on a permanent basis.

Position Overview: As a Customer Engagement Specialist, you will thrive in a dynamic call-center environment. Your primary responsibilities will include:

  • Proactively reaching out to customers to verify their information.
  • Ensuring accuracy in customer data and providing updates on business services.
  • Offering assistance through appointment scheduling and customer support.

Training and Development: Comprehensive training will be provided, ensuring that previous experience is not a prerequisite. You will benefit from:

  • Day-to-day mentorship from experienced colleagues.
  • Access to training manuals and resources.

Key Skills: Strong communication skills are essential for this role. If you enjoy engaging with customers over the phone and are comfortable with administrative tasks, this position could be a great fit for you. The role will primarily involve:

  • Outbound calling to foster customer relationships.
  • Handling inquiries and providing support.

Additional Benefits: The position offers free parking and convenient access to public transport. You will be part of a supportive team environment, collaborating with both seasoned employees and new hires.

We encourage you to consider this opportunity if you are looking for a role that combines customer interaction with administrative responsibilities.

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