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Customer Loyalty Specialist

2 months ago

Derby, Derby, United Kingdom Premier Group Recruitment Full time

Job Summary:

We are seeking a highly skilled Customer Loyalty Specialist to join our team at Premier Group Recruitment. As a key member of our team, you will be responsible for developing and implementing strategies to enhance customer loyalty and retention.

Key Responsibilities:

  • Customer Relationship Management: Maintain accurate and up-to-date customer records using CRM systems, such as Bloomreach.
  • Data Analysis: Analyze customer data to identify trends and areas for improvement, providing actionable insights to inform business decisions.
  • Strategic Planning: Collaborate with cross-functional teams to develop and implement customer retention and acquisition strategies.
  • Content Creation: Develop and implement content campaigns, email campaigns, and loyalty programs to engage customers and drive loyalty.
  • Risk Identification: Identify at-risk accounts and develop strategies to mitigate risks and improve customer retention.

Requirements:

  • CRM Experience: Proven experience using CRM systems, with a preference for Bloomreach.
  • E-commerce Experience: Experience working on e-commerce platforms and managing customer relationships in a digital environment.
  • Analytical Skills: Strong analytical and problem-solving abilities, with the ability to interpret data and provide actionable insights.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.

What We Offer:

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for customer loyalty and retention, we encourage you to apply for this exciting opportunity.