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Customer Service Director

1 month ago

Derby, Derby, United Kingdom Ascott Transport Ltd Full time
Job Purpose

We are seeking a dynamic professional with a passion for customer service and logistics to maintain top-tier account and customer communications. Ensure that our service meets the highest standards, aligned with our Service Level Agreements (SLA) and Key Performance Indicators (KPI).

Key Responsibilities:

  • Maintain strong relationships with customers to ensure their needs are met and exceeded.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with internal teams to ensure seamless service delivery and resolve any issues that may arise.
  • Monitor and report on key performance indicators to ensure service standards are met.

Working Hours:

Monday to Friday (42.5 hours a week)

What We Offer:

A competitive salary and benefits package, opportunities for career growth and development, and a dynamic and supportive work environment.