Customer Service Coordinator
1 month ago
We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for coordinating and overseeing the day-to-day operations of the Assessment Centre, ensuring seamless interactions with customers and stakeholders.
Key Responsibilities- Manage appointment sessions, including reminders and backfilling as needed
- Collaborate with clinical colleagues to ensure smooth assessment processes
- Welcome and greet customers, providing a professional and courteous service
- Arrange travel assistance for customers as required
- Provide administrative support, including filing and record-keeping
- Communicate effectively with external stakeholders, such as GP surgeries and interpreting services
- Perform daily checks to ensure completed assessments are closed and moved forward
- Work closely with the Team Performance lead to ensure session efficiency
- Assist with general administrative duties, including ordering stationery and maintaining reception materials
- GCSE level or equivalent, including Maths and English at grade C or above
- IT literacy and Microsoft Office skills
- Experience in dealing with internal and external stakeholders (desirable)
- Good written English, grammar, and punctuation for correspondence and record-keeping
- Demonstrable experience in an administrative or customer service role
- Fluent English language skills for effective communication
- Attention to detail for office administration duties
- Prioritization skills for multi-tasking
- Ability to work unsupervised and use initiative
- Flexibility and adaptability to meet business needs
Internal:
- Performance Director
- Performance Manager
- Assessment Centre Manager
- Team Performance Lead
- Healthcare Professional
- Resource Manager
- Business Support Manager
- Service Delivery Lead
- Local Health and Safety Advisor
- Customer Relations Team
External:
- DWP Performance Manager
- DWP Colleagues (SPoC)
- Local customer support groups
- Local GP Surgeries
- Private travel supplier
- Interpreting services
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