Operations Coordinator

4 weeks ago


Derby, Derby, United Kingdom SMS Environmental Full time

Job Title: Operations Coordinator

Job Summary: We are seeking an organised and customer-focused Operations Coordinator to schedule customer works for the Water Engineering team across the West Midlands and Derbyshire.

Key Responsibilities:

  • Coordinating multiple customer works, in line with our planned scheduling agreement, supporting our Engineering Supervisors
  • Building key relationships with UK-wide customer site teams; arranging and scheduling site visit appointments for Engineers' planners across service delivery lifecycle
  • Completing tasks in our internal Opuz database to high levels of accuracy
  • Updating client process guides for assigned client contracts
  • Troubleshooting problems and providing workaround solutions for client accounts
  • Managing customer enquiries, building key relations across internal teams to ensure highly professional client delivery
  • Collating and analysing data for KPI reporting, supporting Operations Coordinator Team Leader

Requirements:

  • Coordination or scheduling resources in a field services delivery role
  • Advanced customer service experience, with excellent English communication skills
  • Highly organised, with attention to detail
  • MS Office and/or Google Suite IT skills
  • Bespoke software package skills desirable
  • Right to work in the UK
  • Good geographical knowledge of Wales and South West regions

About SMS Environmental:

SMS Environmental is a leading water hygiene service provider, ensuring the public are protected from infectious diseases that can be carried through water systems. We provide essential services to domestic and commercial clients, including water testing, risk assessments, air sampling, and air conditioning maintenance.

Why Work with Us:

We offer a competitive salary, 30 days holiday, enhanced sick, maternity, and paternity pay, and a range of benefits, including employee discounts, employee mentoring, and a cycle to work scheme.



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