Customer Service and Performance Advisor
3 weeks ago
We are seeking a highly skilled and experienced professional to join our team as a Customer Service and Performance Advisor. This is an exciting opportunity to work with our customers and stakeholders to deliver train service improvement across the railway industry.
Key Responsibilities- Implement company procedures for all aspects of performance improvement management, including performance strategy plans.
- Coordinate and deliver performance improvement plans for the route/area, focusing on projects with the best return for Network Rail and the industry.
- Liaise with delivery units for performance improvement projects within the route/area and work with the local team to mitigate risk during delivery of projects.
- Produce well-researched, highly numerate analysis of business cases for performance improvements.
- Act as the single point of contact for internal and external stakeholders for performance-related projects within the route/area during their implementation.
- Support the routes and operators in effective sharing of best practice and cross-learning processes.
- Monitor and report the progress and effectiveness of all performance improvement initiatives within the relevant performance tracking system.
We are looking for a candidate with strong project management skills, effective communication skills, and the ability to demonstrate influencing skills. The ideal candidate will also have a good understanding of investment regulations and budgetary systems.
About UsNetwork Rail is a leading provider of railway services in the UK. We are committed to delivering a safe and efficient railway network that meets the needs of our customers and stakeholders.
BenefitsWe offer a range of benefits to our employees, including 28 days annual leave entitlement, a range of discounted offers, and a range of pension schemes.
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