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Customer Experience Coordinator

2 months ago

Derby, Derby, United Kingdom Premier Group Recruitment Full time
About the Role

We are seeking a highly skilled Customer Retention Specialist to join our team at Premier Group Recruitment. As a key member of our team, you will be responsible for developing and implementing strategies to enhance customer loyalty and retention.

Key Responsibilities:

  • Continuously improve our company's retention practices to drive business growth
  • Maintain accurate records of customer interactions to inform future strategies
  • Analyze data to provide actionable insights and reports to stakeholders
  • Collaborate with cross-functional teams to develop targeted solutions and campaigns
  • Design and implement content campaigns, email campaigns, and loyalty programs to engage customers
  • Identify and mitigate risks to customer relationships

Requirements:

  • Proficiency in using Customer Relationship Management (CRM) systems, with experience in Bloomreach a plus
  • Strong understanding of e-commerce platforms and their capabilities
  • Previous experience in retention or account management, preferably in an e-commerce setting
  • Ability to create targeted segments and customer emails to drive engagement
  • Strong analytical and problem-solving skills, with excellent interpersonal skills

What We Offer:

As a Customer Retention Specialist at Premier Group Recruitment, you will have the opportunity to work with a dynamic team and contribute to the growth and success of our company. If you are a motivated and results-driven individual with a passion for customer retention, we encourage you to apply today.