Community Engagement Specialist

2 months ago

Derby, Derby, United Kingdom Severn Trent Full time

About Severn Trent

Severn Trent is a leading FTSE company and key utility provider serving the Midlands and mid-Wales regions. Our dedicated marketing and communications team operates at national, regional, and trade levels to ensure effective communication across all sectors.

Our Commitment to Sustainability

As part of the Government's Green Recovery initiative, Severn Trent is actively investing in Sustainable Urban Drainage Systems (SuDS). We are seeking a dynamic Community Communications Officer with expertise in SuDS to join our growing team.

The Role: Community Engagement Specialist - SuDS

  • Stakeholder and Customer Management: Collaborate with project teams, contractors, and stakeholders to develop and execute comprehensive communication plans for SuDS projects in Mansfield.
  • Customer Communication Ownership: Manage all customer-facing communications related to SuDS, including letters, webpages, press releases, community engagement events, public exhibitions, hyperlocal marketing campaigns, social media, and internal communications.
  • Subject Matter Expertise: Serve as a subject matter expert on SuDS within the Severn Trent region, providing guidance and support to project teams and stakeholders.
  • Project Updates and Reporting: Regularly update project teams, local County Comms Group, and the wider Communications team on progress and key developments related to SuDS projects.
  • Brand Management: Ensure consistent brand messaging and adherence to Severn Trent's brand guidelines throughout all customer interactions related to SuDS.

Your Skills and Experience

We are seeking a highly motivated individual with proven experience in communications, stakeholder management, and customer engagement. You will possess strong influencing and interpersonal skills, a customer-centric mindset, and the ability to thrive in a fast-paced environment.

A deep understanding of Sustainable Urban Drainage Systems (SuDS) is essential for this role.

Benefits at Severn Trent

Severn Trent offers a comprehensive benefits package, including:

  • Competitive salary and annual bonus scheme
  • Generous pension plan with employer contributions
  • Share save scheme
  • Holiday entitlement plus bank holidays
  • Dedicated training and development opportunities
  • Employee discounts and childcare benefits

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