Community Communications Specialist

1 week ago


Derby, Derby, United Kingdom Severn Trent Full time

About the Role

We are seeking a skilled Community Communications Specialist to join our team at Severn Trent. As a key member of our Communications team, you will be responsible for managing customer and stakeholder communications, comms channels, and day-to-day customer engagement within Mansfield.

Key Responsibilities

  • Stakeholder and customer management planning with Severn Trent project teams and contractors
  • Ownership of the Customer Management Plan
  • All stakeholder and customer comms (excluding Traffic Management)
  • All customer comms channels – including letters, webpages, press releases, community engagement, public exhibitions, hyperlocal marketing and social media and internal comms
  • Provide regular updates to project teams, local County Comms Group and the wider Comms teams
  • Be subject matter expert in one or more counties within the Severn Trent region
  • Management of customer complaint process and end of scheme customer feedback process
  • Management of Severn Trent's brand and reputation, helping to ensure a single brand strategy is used throughout the customer journey of our planned work programme of Mansfield

What We Offer

  • Electric vehicle scheme and retail offers
  • Family friendly policies
  • Two volunteering days per year
  • days holiday + bank holidays (and the ability to buy/ sell up to days per year)
  • Annual bonus scheme (of up to £, per annum based on company performance)
  • Leading pension scheme – we will double your contribution (up to % when you contribute ;
  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
  • % monthly discount with Busy Bee Nurserys, and one-week free childcare
  • Dedicated training and development with our 'Academy'

About Us

We are a leading water and waste company, committed to making a positive impact on the communities we serve. We believe in the importance of diversity and inclusion, and are proud to be an equal opportunities employer. If you are a motivated and enthusiastic individual who is passionate about customer engagement and communications, we would love to hear from you.



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