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Customer Retention Specialist
2 months ago
Verisure Services (UK) Limited is seeking dedicated Customer Retention Specialists to enhance our customer care team.
About Verisure:
As a prominent European provider of expertly monitored security solutions, Verisure safeguards over 5.1 million households and small enterprises across 17 nations. With a legacy spanning over 35 years, we are recognized for our innovative offerings, sales proficiency, and commitment to customer satisfaction.
Position Overview:
- Engaging in a dynamic call center setting
- Conducting outbound communications to current clients to ensure their continued loyalty
- Addressing escalated customer grievances
- Establishing and nurturing robust customer relationships
- Delivering outstanding customer support
- Collaborating with various departments
- Maintaining accurate customer records
Key Qualifications:
- Prior experience in a call center or in roles focused on objection management
- Proficient in managing customer complaints
- Strong computer literacy
- Exceptional verbal and written communication abilities
- Meticulous attention to detail
- Customer-focused mindset
- Ability to work collaboratively within a team
Employee Benefits:
- Special leave on your birthday
- Onsite coffee shop and dining facilities
- Discounted fitness memberships
- Comprehensive private healthcare
- Employee recognition programs
- Exclusive discounts on security systems
Career Development:
Joining Verisure means more than just employment; it offers pathways for internal mobility, training, and professional growth. Our organization boasts impressive global growth and retention metrics, reflecting our commitment to exceptional service and value for our clients.
All candidates will undergo a background check as part of the hiring process.
