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Data Insights Manager

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Ubisoft Entertainment Full time
Job Title: Insights Manager

We're seeking a talented and passionate Insights Manager to join our CRC Analytics team at Ubisoft Entertainment. As a driven self-starter, you'll have the opportunity to build on your Analytics & Data Science career with one of the biggest gaming companies in the world.

Job Description

The Insights Manager will be responsible for investigating deeper questions at the CRC, linking Customer Support data to playtime, player behavior, and more. You'll use statistical techniques, advanced data manipulation, and other tools to find answers to questions such as:

  • What affects the playtime of players after they've been through the Customer Support flow?
  • What type of players contact Ubisoft Support?
  • Do players buy more items if their support experience is faster?

You'll work with data from Ubisoft's Data Warehouse and Salesforce, transforming it and modeling it using your preferred analytics tool. The models you create will form and drive strategy, prioritization, and improve the player experience.

Key Responsibilities
  • Investigate theories and questions using statistical methods to enable the CRC to derive strategy and make better decisions using data
  • Design, build, and deploy new models and algorithms that allow us to gain deeper insight into our players
  • Ownership of the CRC's Customer Support Forecasting Model, improving it over time
  • Work closely with stakeholders to help them leverage the insights and guide decision making
  • Collaborate with analysts, product owners, and data scientists across the business to improve the team's knowledge and analysis techniques
  • Assist the business in understanding data, its purpose, and how it might be enhanced over time to drive better strategy and decision making
  • Help maintain and improve the quality of relevant data and its documentation
  • Answer data requests from stakeholders
  • Assist in the development and maintenance of best practices in the analysis and delivery of data
Requirements
  • Excellent working knowledge of SQL
  • Excellent working knowledge of at least one statistical programming language (Python or R)
  • Good knowledge of statistical and machine learning techniques (Clustering, Classification, Regression Analysis, NLP, etc.)
  • Experience working with stakeholders at executive and mid-manager level
  • Excellent interpersonal skills with good written communication
  • Experience managing, coaching, or leading other team members
  • Meticulous and strong analytical skills, with the ability to be proactive, draw conclusions, and provide recommendations
  • A genuine desire to find insights that others might not be able to find
Advantageous Qualifications
  • Master's degree or higher in a relevant field (Mathematics, Statistics, Economics, Data Science, etc.)
  • Experience using statistical or machine learning techniques within a business to find solutions to business problems
  • Experience building forecasting models
  • Experience designing, developing, and implementing ETL procedures and Data Models in a Data Warehouse
  • Formal management experience
  • Interest in video games/entertainment industry
What We Offer

As an Insights Manager at Ubisoft, you'll receive a competitive salary, personal performance bonus, private health insurance, life assurance, long-term disability insurance, pension, and significant discounts on our games. You'll also have access to our back catalogue on PC, 25 days of holiday, and a casual dress code. We work in a lively, international, and creative space in the heart of Newcastle city centre.