Housing Support Specialist

20 hours ago

Work From Home, United Kingdom NEC Software Solutions Full time
Job Title: Senior Support Consultant for Housing Operations

We are seeking a highly skilled and experienced Senior Support Consultant to join our Housing Operations team at NEC Software Solutions. As a Senior Support Consultant, you will be responsible for providing technical assistance and application support to customers, ensuring that they receive the highest level of service and support for our Housing solution.

Main Responsibilities:
  • Provide technical assistance and application support to customers, demonstrating in-depth knowledge of application environments.
  • Understand contractual commitments and resolve incidents/problems within contracted SLAs.
  • Translate customer requirements into workarounds and solutions.
  • Develop and implement technical support procedures/documentation.
  • Proactively deliver support services and identify revenue generation opportunities.
Qualifications:
  • Knowledge of Housing Management Software is Essential.
  • Proven experience supporting Web Applications.
  • Proficiency in SQL scripting and Housing database administration.
  • Experience of delivering support to users.
Desirable Skills:
  • It is highly desirable for candidates to have experience with NEC Housing software and related applications.
  • Familiarity with administering operating systems e.g. Microsoft Windows/Linux/Solaris.
  • Experience with application delivery tools like Citrix.
  • Understanding of software development principles in an ISO 9001 environment.
  • Experience creating reports using Business Objects or similar tools.
Benefits:
  • We pride ourselves in offering an excellent benefits package, including an above average pension scheme.
  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
  • 25 days paid holiday with the option to buy/sell (FTE).
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.
  • A selection of flexible benefits to suit your individual needs.
About Us:

We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way.

The more we do, the more our customers can do for others. And together, we make a world of difference.

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