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Implementation Specialist
2 months ago
We are seeking an experienced Implementation Specialist to join our UK-based Housing team at NEC Software Solutions. As an Implementation Specialist, you will play a key role in implementing NEC Housing systems for the not-for-profit social housing sector.
Key Responsibilities- Provide expert guidance in implementing NEC Housing systems, with a focus on system configuration and build.
- Offer excellent advice to current customers using NEC Housing.
- Ensure that when we give advice or training, our customers are happy and give positive feedback consistently.
- Create and maintain training courses and solution design manuals for both customers and internal teams.
- Stay up-to-date with the latest developments in all aspects of Social Housing Management.
- Be flexible and available for travel throughout the UK to visit both customer and company sites when required.
- In-depth expertise in using NEC Housing - ideally candidates with experience in Allocations, Rents or Service Charge Modules within NEC Housing.
- Demonstrated expertise in implementing Housing systems, with a strong focus on system configuration and build.
- Proven track record of providing high-quality consultancy services to customers (including Local Authority Housing, ALMOs or Housing Associations).
- Ability to consistently achieve positive customer feedback through effective delivery of consultancy and training services.
- Proficiency in creating and maintaining training materials, including courses and solution design manuals for customers.
- Proficiency in handling multiple parallel projects.
- Experience in creating, configuring, and implementing NEC Housing system modules.
- Working knowledge of Unix and/or SQL.
We are proud of the benefits we offer employees of NEC Software Solutions:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
- 25 days paid holiday with the option to buy/sell.
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.
- A fantastic selection of flexible benefits to suit your individual needs.
- We are an employer who cares, we have an invaluable employee assistance programme which can help in every area of your life.
