ICT Project Implementation Specialist

14 hours ago

Work From Home, United Kingdom Nyetimber Full time
Job Title: ICT Project Implementation Technician

Nyetimber is a pioneering luxury brand and multiple award-winning English sparkling wine producer. Our story is one of many firsts; we were the first to pioneer the now-established style of English sparkling wine; we were the first to grow the renowned grape varieties Chardonnay, Pinot Noir and Pinot Meunier in England exclusively for producing sparkling wine; and the estate where our vines were first planted, was first mentioned in the Domesday book of 1086 by its then Anglo-Saxon name "Nyetimbraha".

Key Responsibilities:
  • Provide first-line and second-line technical support to end-users across the organisation, both remotely and on-site.
  • Assist in the maintenance, configuration, and administration of servers, network infrastructure, end-user devices (laptops, desktops, and peripherals), and other IT equipment.
  • Support the onboarding process for new employees by setting up and configuring IT equipment and providing orientation on IT policies and tools.
  • Collaborate with the Head of IT to implement and support IT projects and initiatives, ensuring alignment with the organisation's overall IT strategy.
  • Monitor and manage IT service desk tickets, escalating complex issues to senior team members when necessary.
Requirements:
  • Relevant qualification in Information Technology, Computer Science, or a related field.
  • Proven experience in a similar IT support or technician role covering desktop, server, networks, business software, telephony and cloud.
  • Strong knowledge of Windows and MacOS operating systems, network administration, and hardware/software troubleshooting.
  • Experience in administrating Microsoft 365 suite, specifically Exchange Online, SharePoint, Teams, Entra ID and Office.
What We Offer:
  • Be a part of the world renowned English sparkling wine and multi award winning wine producer.
  • Work for a true British heritage brand.
  • Beautiful Central London office.
  • Excellent development, growth, and progression opportunities.

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