Bilingual Customer Support Specialist

3 weeks ago

Slough, Slough, United Kingdom The LEGO Group Full time

Position Overview

Are you passionate about providing exceptional customer experiences? Join our dynamic team at The LEGO Group

As a Bilingual Customer Support Specialist, you will play a crucial role in assisting LEGO enthusiasts with their inquiries. We are seeking individuals who are fluent in both English and Polish, and who possess a friendly and engaging demeanor.

Role Responsibilities

In this position, you will:

  • Assist customers in both Polish and English through various communication channels.
  • Foster positive relationships with our customers by providing engaging and informative interactions.
  • Utilize advanced CRM tools to address and resolve customer inquiries efficiently.
  • Work flexible shifts, including weekends, to ensure we deliver outstanding service.
  • Represent The LEGO Group with our distinctive brand voice.
  • Manage multiple tasks effectively to meet customer expectations.
What We Offer

Joining our team comes with a variety of benefits, including:

  • Family Care Leave – Enhanced paid leave options for significant life events.
  • Insurance Coverage – Comprehensive life and disability insurance for peace of mind.
  • Wellness Programs – Access to wellness initiatives and resources to support your well-being.
  • Employee Discounts – Enjoy generous discounts on LEGO products from day one.
  • Performance Bonuses – Opportunities to earn bonuses based on team achievements.
  • Work Environment – A hybrid work model that balances office and remote work.

We look forward to welcoming you to our team where creativity and collaboration thrive

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