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Service Advisor

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West Byfleet, Surrey, United Kingdom Pybus Recruitment Ltd Full time
Job Title: Service Advisor

Location: West Byfleet

Job Type: Full-time, Permanent

Hours: 42 hours per week, Monday to Friday with 1 in 4 Saturday mornings

Salary: Competitive salary with bonus payments based on performance

About the Role

We are seeking an experienced Service Advisor to join our team at Pybus Recruitment Ltd. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring a high standard of quality workmanship.

You will be the first point of contact for customers, managing their relationship with the dealership and ensuring their needs are met. You will also be responsible for managing the service process effectively and delivering value-added sales solutions to customers.

Key Responsibilities
  • Drive the standard in customer care with a diverse customer base
  • Manage the relationship between customer and dealership
  • Manage the service process effectively
  • Go beyond process in delivering exceptional customer service
  • Deliver effective value-added sales solutions to customers
Requirements

To be successful in this role, you will need:

  • Administrative experience
  • Able to handle sensitive and confidential information
  • Excellent communication and customer service skills with experience handling complaints
  • Evidence of customer-facing administrative experience
  • Experience in a selling/customer service environment
  • Full driving license held for a minimum of 6 months with fewer than 9 penalty points
  • Evidence of Right to work in the UK
Benefits

In addition to a competitive salary, this role offers:

  • Industry-leading package
  • 33 days annual leave (including bank holidays) in addition to an annual leave purchase and sale scheme
  • Bonus payments based on performance
  • Pension Scheme and Life Assurance
  • Ford Privilege vehicle purchase scheme
  • Discount on Service Bodyshop and Parts
  • 1 day each year to volunteer for a charity of your choice
  • Cycle to work purchase scheme
  • Access to Perks at Work discount website