Service Advisor
5 months ago
We are Suffolk's No.1 dealership for performance and prestige vehicles. Due to the expansion of our busy service department, we are looking for a Service Advisor to join our team and provide excellent customer service to our clients.
**Responsibilities**:
- Friendly first point of contact, receiving and booking in customers vehicles
- Understanding customers requirements and recording information accurately
- Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
- Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time
- Ordering parts
- Creating jobcards and invoices
- Processing customer payments
- Greet customers and provide them with the best service possible.
- Understand customer needs and provide appropriate solutions.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£28,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- West End Road, IP1 2DZ: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Automotive Service Advisor: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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