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Membership and Customer Experience Manager
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Membership Advisor. As a key player in our growth, you will be responsible for promoting and selling memberships, conducting engaging tours of the club, and developing strategic sales plans to drive new membership acquisition and retention.
Key Responsibilities- Promote and sell memberships through tours, presentations, and follow-ups with prospective members.
- Conduct engaging and informative tours of the club, highlighting key features and benefits.
- Lead, mentor, and manage a team to achieve and exceed membership KPIs.
- Develop and implement strategic sales plans to drive new membership acquisition and retention.
- Monitor sales performance metrics and provide actionable insights to improve results.
- Build and maintain strong relationships with prospective and existing members.
- Collaborate with marketing and operations teams to develop promotional campaigns and special offers.
- Ensure a high level of customer satisfaction by addressing inquiries and resolving issues promptly.
- Analyze market trends and competitor activities to stay ahead of industry developments.
- Good organizational and multitasking abilities.
- The ability to think outside the box and be a self-starter with your own initiative.
- Strong interpersonal and communication skills and a customer-focused attitude.
- A genuine passion for health, wellness, and customer service.
- The ability to establish rapport, build trust, and demonstrate credibility.
- The ability to work to deadlines and be KPI-driven.
- Ability to work flexible hours, including weekends and holidays.
- Previous experience in a sales, customer service, or fitness environment.
- Strong sales and negotiation skills with a proven track record of achieving targets.
- A degree or qualification in sales, marketing, or a related field.
Bannatynes are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Membership Advisor, you will have the opportunity to be a key player in our growth, connecting people with fitness solutions that improve their lives.
We offer competitive compensation, opportunities for professional development, and a supportive team culture.
