Welsh Language Customer Care Representative

4 weeks ago

Wrexham, Wrexham, United Kingdom NEC Software Solutions Full time

Company Overview

Join us in making a positive impact in the community.

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Position Overview

Location: Wrexham, UK

Full-time position, 37.5 hours per week

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Service Overview:

NEC is responsible for managing the Discretionary Assistance Fund (DAF) on behalf of the Welsh Government.

The DAF team provides financial support, including cash, grants, and essential items, to individuals facing economic challenges.

Our primary responsibility is to assess and process grant applications based on established criteria.

We assist clients through various channels, including phone, online, and email.

Key Responsibilities

Support the execution of Discretionary Welfare Fund (DAF) contract tasks through online, telephone, and postal applications. Serve as the initial contact for applicants and manage the NEC system to facilitate application input and processing.

  • Process urgent payments and individual assistance grant requests.
  • Handle and manage data in a dynamic office setting.
  • Ensure precise data entry and recording.
  • Communicate with applicants to gather and process information for the DAF system.
  • Conduct eligibility assessments with applicants, gathering necessary information directly and from additional sources.
  • Understand the legislation and criteria for awarding emergency payments and individual assistance grants, processing applications accordingly.
  • Adhere to the Processing Services Customer Charter in all communications, both inbound and outbound, in English and Welsh.
  • Collaborate with team members to meet targets established by the Service Manager.
  • Manage incoming and outgoing correspondence related to Local Welfare Provision via phone, email, or letter.
  • Respond to inquiries from clients, citizens, and internal staff in a courteous and professional manner.
  • Act as a key contributor to the DAF contract.

Qualifications

Welsh language proficiency at a conversational level.

Additional Benefits

We offer a comprehensive benefits package, including a competitive pension scheme. As a member of the NEC Software Solutions team, you will receive:

  • Private Medical Coverage funded by NEC for employees (with options to include family members at an additional cost).
  • 25 days of paid vacation with the option to buy/sell (FTE).
  • Life assurance coverage at 4 times the basic salary funded by NEC (with options to increase coverage at an additional cost).
  • A Group Pension Plan with excellent employer contributions up to 8.5%.
  • A variety of flexible benefits tailored to your individual needs.
  • Free access to LinkedIn Learning, offering over 15,000 courses across a wide range of subjects, allowing you to learn at your own pace.

Important Information

  • Candidates must demonstrate a pre-existing right to work and travel within the UK. Documentation will be required.
  • All offers are contingent upon satisfactory vetting, references, and occupational health assessments.
  • A Disclosure Barring Service (DBS) check may be necessary depending on the role.

NEC Software Solutions is committed to equal opportunity employment, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please inform us. We strive to ensure an inclusive and accommodating experience for all candidates.

About Us:

At NEC Software Solutions, part of the global technology leader NEC Corporation, our software solutions play a vital role in various public services, including emergency response, healthcare, and transportation.

By joining our team of over 3,000 employees, you will contribute to pushing the boundaries of innovation and supporting essential public services.

We collaborate with governments, healthcare providers, law enforcement, housing organizations, and local authorities to enhance their ability to provide financial support, expedite patient care, and respond effectively to emergencies. Together, we strive to make a meaningful difference in the world.

We look forward to your potential contribution and are committed to supporting you throughout your journey with us.

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