Residential Services Coordinator

2 weeks ago


Newark on Trent, United Kingdom Service Care Solutions Full time
Position: Tenancy Officer
Location: Newark, Nottinghamshire
Type: Temporary, Full Time

We are looking for a dedicated and skilled Tenancy Officer to become part of our team at Service Care Solutions. This role is essential in providing exceptional tenancy and estate management services to our residents.

Key Responsibilities:
As a Tenancy Officer, you will be responsible for:

  • Managing the daily operations of tenancy services, including overseeing housing management, anti-social behavior (ASB) issues, and estate management.
  • Conducting tenancy management tasks such as welcome visits, tenancy changes, and terminations while ensuring compliance with relevant policies.
  • Acting as the primary contact for tenants, delivering outstanding customer service and addressing their concerns effectively.
  • Maximizing rental income and minimizing void costs through efficient property management.
  • Maintaining accurate records and producing reports as required, ensuring adherence to legal and organizational standards.
  • Collaborating with internal teams and external partners, including local authorities and support organizations, to enhance service delivery.

Requirements:
To be successful in this role, candidates should possess:

  • Previous experience in a similar position within the social housing or property management sector.
  • A comprehensive understanding of housing legislation and current sector challenges, particularly regarding homelessness.
  • Excellent verbal and written communication skills, with the ability to convey complex information clearly.
  • Strong organizational abilities, capable of prioritizing tasks and managing workloads effectively.
  • Knowledge of statistical analysis and financial matters related to housing.
  • Familiarity with the Welfare Benefit system.

If you meet these qualifications and are interested in contributing to our mission, we encourage you to consider this opportunity.



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