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Application Support Specialist

2 months ago

Chester, Cheshire, United Kingdom Collabera Digital Full time
Job Description

Job Overview

We are seeking an experienced Application Production Support Specialist to join our team at Collabera Digital. As a key member of our IT support team, you will be responsible for identifying and resolving production incidents, managing problem tickets, and working closely with development teams to ensure seamless application support.

Key Responsibilities

  • Incident Management: Identify and resolve production incidents in a timely and efficient manner, ensuring minimal disruption to our clients and partners.
  • Problem Management: Manage problem tickets from identification to resolution, working closely with development teams to determine root cause and implement permanent fixes.
  • Collaboration: Work closely with development teams to take on new services, train on new technologies, and provide support for audits and stakeholder management.
  • Technical Expertise: Demonstrate expertise in Java/J2EE, server-side technologies, middleware components, and database technologies, with a strong understanding of operating systems and scripting skills.
  • Communication: Excellent written and verbal communication skills, with the ability to communicate complex technical information to both technical and non-technical stakeholders.

About Us

Collabera Digital is a digital engineering company delivering unique experiences, actionable insights, and intelligent products and platforms at the intersection of talent and technology. With a global presence spanning 11 countries, our network of over 25 global offices serves as the epicentre of digital innovation.

What We Offer

  • Opportunities to work on challenging and exciting projects across various offerings, including Salesforce, AI/Data Science, Generative AI/ML, Automation, Cloud Enterprise, and Product/Platform Engineering.
  • Endless opportunities to learn new technologies through our Training arm – Cognixia.
  • A referral policy in place, allowing you to share your CV with colleagues and friends.