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Administrative Support Specialist
2 months ago
We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at NHS Professionals. As a key member of our operations team, you will provide comprehensive administrative support to our community clinics and associated health professionals.
Key Responsibilities- Provide a first point of contact for service user enquiries, responding to telephone and face-to-face enquiries in an efficient, tactful, and professional manner.
- Use knowledge to ensure confidentiality and data protection, and redirect calls, prioritize, and take action as appropriate.
- Attend and administer duties relating to panels for children with special needs, ensuring the administrative function is provided in a timely fashion.
- Be part of a central booking system to have an efficient approach to appointment management, including the cancellation and rearranging of appointments.
- Enter patient data into the correct clinical diary for allocations and ensure that clinics are booked with the appropriate clinician.
- NHS experience (highly desirable but not essential)
- Experience of using Microsoft Word and other Microsoft packages, including external databases and system packages.
- Self-motivated and able to work under a range of pressures.
- Excellent telephone manner and excellent customer service skills.
- NVQ 3 in Business Administration or Customer Care or equivalent demonstrable experience/education (highly desirable).
- Competitive pay rates
- Essential support when you need it
- Multi-locational opportunities
- Manage your shifts and timesheets on the go
- Varied working options to suit your lifestyle
- Training and development opportunities
- Build holiday allowance for every shift you work
- Stakeholder pension scheme available