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Administrative Support Specialist

2 months ago


Widnes, Halton, United Kingdom NHS Professionals Full time
Job Summary

We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at NHS Professionals. As a key member of our operations team, you will provide comprehensive administrative support to our community clinics and associated health professionals.

Key Responsibilities
  • Provide a first point of contact for service user enquiries, responding to telephone and face-to-face enquiries in an efficient, tactful, and professional manner.
  • Use knowledge to ensure confidentiality and data protection, and redirect calls, prioritize, and take action as appropriate.
  • Attend and administer duties relating to panels for children with special needs, ensuring the administrative function is provided in a timely fashion.
  • Be part of a central booking system to have an efficient approach to appointment management, including the cancellation and rearranging of appointments.
  • Enter patient data into the correct clinical diary for allocations and ensure that clinics are booked with the appropriate clinician.
Requirements
  • NHS experience (highly desirable but not essential)
  • Experience of using Microsoft Word and other Microsoft packages, including external databases and system packages.
  • Self-motivated and able to work under a range of pressures.
  • Excellent telephone manner and excellent customer service skills.
  • NVQ 3 in Business Administration or Customer Care or equivalent demonstrable experience/education (highly desirable).
What We Offer
  • Competitive pay rates
  • Essential support when you need it
  • Multi-locational opportunities
  • Manage your shifts and timesheets on the go
  • Varied working options to suit your lifestyle
  • Training and development opportunities
  • Build holiday allowance for every shift you work
  • Stakeholder pension scheme available