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Customer Onboarding Expert
2 months ago
About the Role
WorldFirst is seeking a highly skilled and experienced Onboarding Analyst to join our team. As an Onboarding Analyst, you will play a critical role in the successful registration and accreditation of all UK and EEA customers.
Key Responsibilities
- Work closely with Sales & Customer facing teams to complete thorough Customer Due Diligence (CDD) & Know Your Customer (KYC)/Know Your Business (KYB) reviews to seamlessly onboard business customers.
- Primary point of contact for the Global Referral Programme, connecting colleagues & customers in China to Europe.
- Manage workload productively within agreed Service Level Agreements (SLAs), adhere to approved policies and maintain best practices.
- Verify KYC/KYB documents, ownership structures, payment flows, and Ultimate Beneficial Owner (UBO) information.
- Conduct clear and consistent periodic account reviews of existing client's information for ongoing KYC purposes.
- Ensure that KYC/KYB and CDD quality standards and controls are always observed, support a culture of continuous improvement.
- Accurately record information in systems and raise any anomalies or errors.
- Establish and maintain effective relationships within the team and relevant stakeholders.
- Provide guidance to customer facing teams with regards to the onboarding policies.
- Communicate with clients via phone, email or chat - where needed - to facilitate a positive customer onboarding experience.
Requirements
- Working knowledge of KYC & CDD regulations and processes.
- Demonstrable analytical and problem solving skills, excellent attention to detail.
- Proactive, organised and highly efficient - able to work independently through periods of high volumes.
- Ability to balance commercial drivers and risk management.
- Excellent written and verbal communication skills.
- High responsiveness, collaboration & team orientated ethics.
- Positive, flexible, and keen to continue learning and improving.
- Work from office minimum 3 days per week/ in line with business requirements.
Qualifications
- Minimum 2 years of customer onboarding experience, preferably in Fintech or payment services.
- Ideally degree educated/equivalent professional qualifications.
- Business level English & Mandarin proficiency (additional European languages considered a bonus).
